Receptionist

NOVOTEL; Makkah Region; On-site; SAR 39,000 - 61,000; Full time

Job summary

Novotel Makkah Saudi Arabia is seeking a friendly Receptionist Front Desk Agent to warmly welcome guests, assist with check-ins and check-outs, and handle inquiries with professionalism.

You will speak Arabic and English fluently, manage guest communications, and maintain accurate records while supporting smooth hotel operations.

This fast-paced hospitality role requires a customer-focused attitude, strong organizational skills, and the ability to work collaboratively with other departments.

Qualifications

• Must be Saudi national for this position.
• Fluent in Arabic and English, written and spoken.
• Proficiency in Microsoft Office tools.
• Strong multitasking and time-management skills.
• Customer service orientation with a professional demeanor.

Responsibilities

• Greet and assist guests ensuring a warm professional and efficient welcome
• Handle guest check-ins check-outs requests and inquiries in a timely and professional manner
• Answer and manage incoming phone calls emails and other guest communications
• Provide accurate information about hotel facilities services and local attractions
• Coordinate with other departments to ensure smooth hotel operations and a seamless guest experience
• Maintain accurate guest records and update relevant information in the hotel system
• Handle guest complaints and concerns professionally and escalated matters when necessary
• Process payments and assist with cashiering procedures in accordance with hotel policies
• Maintain a clean organized and professional Front Desk area
• Follow hotel security safety and operational procedures at all times
• Support the Front Office team and perform other duties as assigned by management

Skills

Bilingual Arabic & English

Excellent communication

Customer service oriented

Time management

Multitasking

Professional demeanor

Education

High school diploma or equivalent

Hospitality-related degree (preferred)

Tools

Microsoft Office Suite

Job description

Job Description

We are seeking a professional and friendly Receptionist Front Desk Agent to join our team at Novotel Makkah Saudi Arabia

Responsibilities

• Greet and assist guests ensuring a warm professional and efficient welcome
• Handle guest check-ins check-outs requests and inquiries in a timely and professional manner
• Answer and manage incoming phone calls emails and other guest communications
• Provide accurate information about hotel facilities services and local attractions
• Coordinate with other departments to ensure smooth hotel operations and a seamless guest experience
• Maintain accurate guest records and update relevant information in the hotel system
• Handle guest complaints and concerns professionally and escalated matters when necessary
• Process payments and assist with cashiering procedures in accordance with hotel policies
• Maintain a clean organized and professional Front Desk area
• Follow hotel security safety and operational procedures at all times
• Support the Front Office team and perform other duties as assigned by management

Qualifications

• Saudi nationality (as specified for this position)
• Excellent verbal and written communication skills in both Arabic and English
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong multitasking abilities and time management skills
• Customer service orientation with a friendly and professional demeanor
• High school diploma or equivalent (required)
• Bachelor's degree in Hospitality Management or related field (preferred)
• Previous experience as a receptionist or front desk agent (preferred)
• Experience in hospitality or customer service industry (preferred)
• Ability to work in a fast-paced environment while maintaining attention to detail
• Excellent organizational skills and ability to prioritize tasks effectively
• Adaptability and willingness to learn new skills and technologies