Reservations Agent

RAFFLES; Jeddah; On-site; SAR 66,960 - 111,600; Full time

Job summary

RAFFLES in Jeddah, Saudi Arabia is seeking a Reservations Agent to join our team. You will handle bookings via phone, email and online systems, and provide detailed information on rates, packages and offers.

Earned experience in reservations or front office, strong English communication, and a customer-focused approach are essential for success in a fast-paced environment.

Qualifications

• Vocational Certificate in Hotel Management or equivalent.
• Minimum 1 year experience in reservations/front office or 6 months in reservations.
• Proficiency in Microsoft Office and OPERA PMS.
• Excellent English communication, written and verbal.
• Strong customer service orientation with professional guest interaction.
• Detail-oriented with accurate data entry.

Responsibilities

• Handle reservations via phone, email, and online systems.
• Provide information on hotel accommodations, rates, packages, offers.
• Upsell hotel services to maximize revenue.
• Enter and maintain reservation data in PMS with high accuracy.
• Follow up on guest requests within 24 hours.
• Assist with group bookings and manage allotments.
• Collaborate with other departments to ensure smooth guest experiences.
• Monitor and update availability to optimize occupancy.
• Prepare daily reservation reports.
• Stay updated on local attractions to assist guests.
• Adhere to hotel policies and industry standards.
• Participate in training sessions.

Skills

Communication skills

Customer service

Attention to detail

Multitasking

English proficiency

Education

Bachelor's degree in Hotel Administration

Diploma/Certificate in Hospitality

Tools

OPERA

Microsoft Office

Job description

We are seeking a professional and customer‑focused Reservations Agent to join our team in Jeddah, Saudi Arabia.

Responsibilities

• Handle incoming reservations via phone, email, and online booking systems, ensuring accuracy and timeliness.
• Provide detailed information about hotel accommodations, rates, packages, and special offers to potential guests.
• Utilize up‑selling techniques to maximize room revenue and promote hotel services.
• Enter and maintain reservation data in the property management system (PMS) with a high level of accuracy.
• Follow up on guest requests and inquiries within 24 hours of receipt.
• Assist with group bookings and manage allotments as directed by management.
• Collaborate with other departments to ensure smooth guest experiences from reservation to check‑out.
• Monitor and update hotel availability to optimize occupancy rates.
• Prepare daily reports on reservations, cancellations, and modifications.
• Maintain knowledge of local attractions and events to assist guests with inquiries.
• Adhere to hotel policies and procedures, ensuring compliance with industry standards.
• Participate in regular training sessions to stay updated on new offerings and reservation techniques.

Qualifications

• Vocational Certificate in Hotel Management, Business Administration, or Bachelor's degree in Hotel Administration, Business Administration, or equivalent.
• Minimum of 1 year of experience in a similar role, or 6 months of experience in reservations or front office operations.
• Proficiency in Microsoft Office suite and property management systems (e.g., OPERA).
• Excellent communication skills in English, both written and verbal.
• Strong customer service orientation with the ability to interact professionally with guests, employees, and third parties.
• Detail‑oriented with a high level of accuracy in data entry and information management.
• Ability to multi‑task and work efficiently in a fast‑paced environment.
• Flexible schedule, including availability to work evenings, weekends, and holidays as required.
• Knowledge of hospitality industry standards and best practices.
• Demonstrated sales skills and ability to up‑sell hotel services.
• Ability to remain calm and professional under pressure.
• Cultural sensitivity and adaptability to work in a diverse environment.