Receptionist \"Patient Services Coordinator\"

National Medical Care; Riyadh; On-site; SAR 60,000 - 80,000; Full time

Job summary

National Medical Care in Riyadh seeks a receptionist to support patient flow and front-desk operations. You will answer calls, greet visitors, and direct them to the appropriate clinics or labs, while handling patient files, scheduling, and payments as needed.

You will operate the scheduling system, verify patient eligibility, and maintain security and cleanliness of the reception area, adhering to department policies and ongoing training requirements.

Qualifications

• One year of experience in reception or clerical role in a healthcare setting.
• Ability to interact professionally with patients, visitors and staff.

Responsibilities

• Answers phone calls and directs callers appropriately.
• Greets visitors and directs them to the correct departments within FHCC.
• Directs outpatients to the appropriate disciplines, ie OPD clinics and Labs.
• Opening files for new patients and recording the pertained data of the patient.
• Checking the financial coverage of the patient and the required documents.
• Collecting payments from patients and sending them to the General Cashier on daily basis.
• Operates computer for scheduling patients and checking their eligibility for treatment.
• Maintains security by following procedures; monitoring logbook; issuing visitor badges.
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Participates in on-going education program developed by the department, e.g. department policies and procedures, Fire and Safety, Risk Management, Environmental Control.
• Follows all department policies and procedures.

Skills

Communication skills

Customer service

Phone etiquette

Data entry

Scheduling appointments

Tools

Appointment scheduling system

Computer literacy

Job description

Greeting and directing visitors to clinics & departments within FHCC. Answering telephone inquiries.

Using the computerized appointment scheduling system, responsible for scheduling patients. Uses the computer to book, cancel and reschedule patients.

Major Duties and Responsibilities

• Ensures through his/her actions, either directly or indirectly, that a superior quality of medical treatment, compassion and understanding is given to every patient served at the NMC & Its Business units.
• Answers phone calls and directs callers appropriately.
• Meets and greets all visitors and directs them to locations within FHCC.
• Directs outpatients to the appropriate disciplines, ie OPD clinics and Labs.
• Opening files for new patients and recording the pertained data of the patient.
• Checking the financial coverage of the patient and the required documents.
• Collecting payments from patients and sending them to the General Cashier on daily basis.
• Answering the inquiries of patients and visitors.
• Receives requests for physician time from patients, physicians, nurses and other clinic personnel. Schedules and manipulates professional time for patients with objective of optimizing utilization of time and schedules.
• Operates computer for scheduling patients and checking their eligibility for treatment.
• Maintains security by following procedures; monitoring logbook; issuing visitor badges.
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Contributes to team effort by accomplishing related results as needed.
• Follows all department policies and procedures.
• Participates in on-going education program developed by the department, e.g. department policies and procedures, Fire and Safety, Risk Management, Environmental Control.
• Complies with CARE dress code.
• Performs applicable tasks and duties assigned within the realm of the employee’s knowledge, skills and duties.

Experience:

• One (1) year of recent experience working in a medium to large health care facility in a reception or clerical capacity
• Exhibits courtesy, cooperation and respect towards patients, visitors, physicians and co-employees.