Patient Services Coordinator

Dr Sulaiman AlHabib Medical Centers; Saudi Arabia; On-site; SAR 33,000 - 67,000; Full time

Job summary

Dr Sulaiman AlHabib Medical Centers is seeking a Patient Registration Clerk to greet patients, interview and collect data for the registration form, and ensure high-quality service from arrival to departure.

The role requires registering patient information in English and Arabic within VIDA, issuing health record numbers, and maintaining confidentiality while supporting smooth daily operations in the reception area.

Qualifications

• Minimum high school education; diploma or college degree preferred.
• Experience in patient-facing front desk roles is required or preferred.

Responsibilities

• Register patient information in English and Arabic in VIDA accurately and timely.
• Provide new patients with health record numbers.
• Verify medical record numbers via card or system.
• Check appointments and direct visitors as needed.
• Ensure patient identity verification before invoicing.
• Generate consultation and procedure invoices.
• Attend to telephone inquiries.
• Maintain patient confidentiality at all times.
• Support patient-centered care initiatives and compassionate service.

Skills

Customer service

Bilingual English/Arabic

Reception duties

Education

High School

Diploma/College

Job description

Job Purpose / Objective

Provide a pleasant introduction of the patient to HMG and is responsible for interviewing patients accurately to gather pertinent data for the completion of the Patient Registration Form and ensures quality service for the patient from arrival until departure from HMG.

Key Responsibilities / Accountabilities

• Register Patient information completely in English and Arabic n Patient Health Record System -VIDA in complete, accurate and timely manner.
• Provide the newly registered patients with their health record numbers.
• Verify patient’s medical record number either through the Patient’s card or through the computer system.
• Check appointments or ascertain needs of visitors/patients and directs them accordingly.
• Ensure patient identity verification before issuing any invoices
• Generate the consultation and the medical procedure invoices.
• Collect and submit cash to the general cashier assigned by Finance Department and arrange and submit invoices to Finance Department on daily basis.
• Maintain cleanliness in his/her assigned reception area.
• Make appointment and gives routine non-medical instructions to patients concerning their next visit in HMG.
• Attend to telephone inquiries.
• Maintain confidentiality of patient information at all the times.
• Participate in person-centered care initiatives undertaken by HMG.
• Enrich patient experience with compassion, respect and dignity.
• Perform other applicable tasks and duties assigned within the realm of his knowledge, skills and abilities.

Requirements

Education/ Professional Qualification

High School; preferably Diploma holder or College Graduate

Experience

At least one (1) year of experience in the same field.

Professional Licensing / Certification / Training

Relevant Certificates