Patient Care Scheduling & Call Center Specialist

Dr soliman fakkeh hospital; Riyadh; On-site; SAR 33,000 - 67,000; Full time

Job summary

Fakeeh Care is seeking a professional receptionist to provide high-quality front-desk service for visitors. You will ensure clear communication, greeting guests, and coordinating with medical teams to support smooth patient flow.

Responsibilities include handling calls, emails, live chats, and bookings with accuracy and courtesy; maintaining patient data; and contributing to continuous improvements in service delivery according to policies.

Qualifications

• 0-2 years experience in a customer service or call center environment, preferably in healthcare or medical services.
• Excellent command of English and Arabic (spoken and written).
• Professional demeanor with strong interpersonal skills.

Responsibilities

• Handles inbound and outbound calls, emails, live chats, surveys, and other required forms of communication.
• Answers calls within the specified time frame based on business needs.
• Updates customer information in the system and documents call details per SOPs.
• Follows up with customers as needed and upsells when appropriate.
• Responds to inquiries and complaints with accurate advice and timely solutions.
• Maintains accurate appointment scheduling and verifies dates and times with customers.
• Coordinates with other departments to ensure smooth patient flow and timely bookings.
• Escalates complex issues to senior team members and prepares reports on scheduling and feedback.

Skills

Communication

Customer service

Call handling

Education

Healthcare administration / Business administration degree

Job description

Fakeeh Care is seeking a professional receptionist to provide high-quality front-desk service for visitors. You will ensure clear communication, greeting guests, and coordinating with medical teams to support smooth patient flow.

Responsibilities include handling calls, emails, live chats, and bookings with accuracy and courtesy; maintaining patient data; and contributing to continuous improvements in service delivery according to policies.