Customer Service Employee

Opus; Saudi Arabia; On-site; SAR 50,000 - 73,000; Full time

Job summary

Opus in Saudi Arabia is seeking a professional receptionist to provide outstanding service to patients and visitors at the center. You will greet guests, manage inquiries, assist with appointment bookings, and provide information on services and schedules.

Your role emphasizes accuracy, confidentiality, and a calm, professional demeanor under pressure, with collaboration across medical and administrative teams to ensure a smooth patient experience.

Qualifications

• Experience in customer service or reception preferred, ideally in a medical setting.
• Strong communication and patient-handling skills.
• Proficiency with computers and appointment systems.
• Ability to work under pressure and manage many visitors.
• Professional appearance and tactful interaction with patients.

Responsibilities

• Greet and welcome patients and visitors professionally.
• Respond to inquiries via phone, in-person, or approved channels.
• Book, confirm, modify, and cancel appointments per procedures.
• Provide information about services, doctors, and clinic schedules.
• Direct patients to departments and clinics as needed.
• Follow up on requests and escalate when necessary.
• Coordinate with medical and admin teams to ensure speed and quality of service.
• Update patient information and record notes in systems.
• Monitor appointments and remind patients as needed.
• Maintain patient data confidentiality and privacy compliance.
• Treat patients with respect, calmness, and professionalism.
• Contribute to improving patient experience and service quality.

Skills

Customer service

Communication skills

Appointment scheduling

Data entry

Professional demeanor

Education

High school diploma

Tools

Appointment systems

Computer proficiency

Job description

Job Purpose:
To provide outstanding service to patients and visitors, receive their inquiries, assist them with booking appointments, and provide information related to medical services—ensuring a positive and professional patient experience.

Duties and Responsibilities:

• Greet and welcome patients and visitors in a professional manner.

• Respond to patients’ inquiries via phone, in-person, or through the approved communication channels.

• Book, confirm, modify, and cancel appointments according to the established procedures.

• Provide basic information about the center’s services, doctors, and clinic schedules.

• Direct patients to the appropriate departments and clinics.

• Follow up on patients’ requests, inquiries, and complaints, and work to resolve them or *escalate* them to the relevant authority.

• Coordinate with medical and administrative departments to ensure the speed and quality of patients’ service.

• Update patients’ information and record notes and requests in the approved systems.

• Monitor appointments and communicate with patients to confirm or remind them when needed.

• Maintain the confidentiality of patients’ data and comply with privacy policies.

• Treat patients with respect, calmness, and professionalism, especially in cases of inquiries or complaints.

• Contribute to improving the patient experience and the quality of customer service.

• Comply with the medical center’s policies and procedures, the dress code, and professional conduct standards.

Qualifications and Requirements:

• High school diploma or higher.

• No specific major is required.

• Previous experience in customer service or reception is preferred, and preferably in the medical sector.

• Good communication and patient-handling skills.

• Proficiency in using computers and appointment systems.

• Ability to work under pressure and handle a large number of visitors.

• Tact, good appearance, and the ability to interact professionally.

• Preference for female candidates.