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IT Support
Job summary
A technology company in Riyadh is seeking an IT Support Specialist to provide first- and second-level support for hardware, software, and network issues. Candidates should have 3-4 years of experience in IT support roles, with strong knowledge of Windows operating systems and networking fundamentals. Fluency in English and Arabic is required. Responsibilities include troubleshooting, user support, and maintaining IT documentation, contributing to a smooth onboarding/offboarding process.
Qualifications
- Strong knowledge of Windows operating systems.
- Experience with IT support tools and ticketing systems.
- Good understanding of networking fundamentals (LAN, Wi-Fi, VPN).
- Ability to troubleshoot and resolve issues efficiently.
- Strong communication and customer service skills.
Responsibilities
- Provide first- and second-level IT support for hardware, software, and network-related issues.
- Troubleshoot and resolve desktop, laptop, printer, and peripheral issues.
- Support users with operating systems, email, collaboration tools, and business applications.
- Manage user accounts, access rights, and password resets.
- Escalate complex issues to senior IT staff or vendors when required.
- Maintain documentation for incidents, resolutions, and IT assets.
- Support employees onboarding and offboarding from an IT perspective.
- Ensure compliance with IT policies, procedures, and security best practices.
Skills
- Provide first- and second-level IT support for hardware, software, and network-related issues
- Troubleshoot and resolve desktop, laptop, printer, and peripheral issues
- Support users with operating systems, email, collaboration tools, and business applications
- Manage user accounts, access rights, and password resets
- Escalate complex issues to senior IT staff or vendors when required
- Maintain documentation for incidents, resolutions, and IT assets
- Support employees onboarding and offboarding from an IT perspective
- Ensure compliance with IT policies, procedures, and security best practices
- Strong knowledge of Windows operating systems
- Experience with IT support tools and ticketing systems
- Good understanding of networking fundamentals (LAN, Wi-Fi, VPN)
- Ability to troubleshoot and resolve issues efficiently
- Strong communication and customer service skills
- Fluent in English (spoken and written)
- Fluent in Arabic (spoken and written)
- 3–4 years of hands-on experience in an IT Support / Service Desk / Helpdesk role
- ...
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.