Receptionist | alfanar Electric

SupportFinity™; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading organization in Saudi Arabia is seeking an administrative professional responsible for managing meeting room reservations, handling tenant complaints, and ensuring high-quality reception services. Ideal candidates have a diploma in administration and strong communication skills, with the ability to manage multiple tasks effectively.

Qualifications

• Must possess strong communication and problem-solving skills.
• Experience in administrative tasks and customer service is essential.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Oversee scheduling and reservation of meeting rooms.
• Handle complaints professionally and ensure tenant satisfaction.
• Manage reception procedures and greet visitors.
• Ensure compliance with health, safety, and environmental standards.

Skills

Communication skills

Problem-solving

Time management

Education

Diploma Degree in Administration or relevant field

Job description

This position exists to perform buildings of related administrative tasks efficiently, in timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.

Key Accountability Areas

Meeting Room Management:

• Oversee the scheduling and reservation of all meeting and conference rooms.
• Ensure proper preparation and set up for meetings and conferences.
• Monitor and manage meeting room availability and usage to optimize space allocation.
• Act as the main point of contact for tenants and building occupants regarding meeting room use and building services.
• Provide administrative support as required, including assisting with inquiries, requests, and complaints.
• Respond promptly to requests from visitors and guests, keeping them informed of the status of their requisitions.

Complaint Management:

• Handle complaints received through phone, email, or other communication channels.
• Resolve issues in a timely and professional manner while ensuring tenant satisfaction.

Cross-Department Coordination:

• Collaborate with other divisions, departments, sections, and colleagues to ensure seamless service delivery to tenants, visitors, and guests.

Reception Procedures:

• Manage all reception procedures for the Head Office, ensuring a smooth and professional front desk operation.
• Register visitors’ information in the visitor log and issue access cards when necessary.
• Greet visitors and provide them with necessary access or instructions for their meetings.

Shipments:

• Oversee the sending and receiving of DHL shipments, ensuring accurate data entry and communication with recipients.
• Contact receivers and ensure prompt and accurate delivery of parcels.

Role Accountability

• Ability to obtain updated soft and technical skills related to the job.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and escape any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification

Diploma Degree in Administration Institute or Any relevant field