Receptionist

InterContinental Hotels Group; Saudi Arabia; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hotel chain in Saudi Arabia is seeking a Receptionist to be the welcoming face of the hotel. You will greet guests, handle check-in/check-out, and ensure exceptional guest experiences. Ideal candidates will possess excellent communication skills and a passion for hospitality. Training will be provided. This role may require flexible shifts including evenings and weekends.

Qualifications

• Previous experience in a front office, customer service, or hospitality role is a plus.
• Excellent communication skills and a positive attitude.
• Ability to stay calm under pressure and handle busy periods with grace.

Responsibilities

• Greet guests with warmth and professionalism.
• Handle check-in and check-out procedures efficiently.
• Respond promptly to guest inquiries and complaints.
• Coordinate with housekeeping and other departments.

Skills

Customer service

Communication skills

Attention to detail

Job description

As a Receptionist at Crowne Plaza Riyadh RDC Hotel & Convention Center, part of the IHG Hotels & Resorts family, you’ll be the welcoming face of our hotel and the first point of contact for our guests. Whether it’s checking in a business traveller after a long flight, helping a family get settled for their holiday, or offering a warm goodbye – you’ll make each moment matter. Every day is a chance to make someone’s stay unforgettable. You’ll support the front office operations, handle guest requests with confidence, and ensure every guest feels truly cared for – the IHG way.

Key responsibilities

• Greet guests with warmth, professionalism, and genuine hospitality.
• Handle check-in and check-out procedures efficiently, using our property management system.
• Provide guests with accurate information about the hotel, local area, and services.
• Respond promptly to guest inquiries, requests, and complaints – resolving issues with empathy and a can-do attitude.
• Maintain accurate guest records and process payments securely.
• Coordinate with housekeeping and other departments to ensure smooth guest experiences.
• Uphold IHG brand standards and local operating procedures at all times.
• Promote IHG Rewards and other hotel services to enhance the guest experience.

What we need from you

• Previous experience in a front office, customer service, or hospitality role is a plus – but not essential.
• A positive, proactive attitude and excellent communication skills.
• Confident using computers and hotel systems (training will be provided).
• Ability to stay calm under pressure and handle busy periods with grace.
• Flexibility to work shifts including evenings, weekends, and holidays.
• A passion for hospitality and creating memorable guest moments.