Real-Time Systems Support Engineer - 24/7 Field Ops

Baker Hughes; Dhahran Compound; On-site; SAR 187,000 - 263,000; Full time

Job summary

An energy technology company is seeking a Technical Support Specialist to provide real-time systems support and ensure client satisfaction. This role involves troubleshooting technical issues, delivering Tier 3 support, and collaborating with cross-functional teams. Candidates should have a Bachelor's degree in Engineering or Computer Science and 0-2 years of relevant experience. Strong communication skills and a team-oriented mindset are essential. This position offers a comprehensive benefits package and promotes a culture of innovation.

Benefits

Comprehensive private medical care options

Life insurance programs

Work-life balance policies

Qualifications

• 0 to 2 years’ experience in IT systems and application support.
• Good knowledge of networking and APIs.
• Capable of writing automation scripts.

Responsibilities

• Monitor real-time data and manage incidents.
• Deliver Tier 3 technical support and resolve complex issues.
• Conduct field visits for troubleshooting.

Skills

Team player

Excellent communication skills

Technical problem-solving

Knowledge of databases

Ability to engage with stakeholders

Education

Bachelor’s degree in Engineering or Computer Science

Tools

APIs (SOAP/REST)

Cloud platforms

Job description

An energy technology company is seeking a Technical Support Specialist to provide real-time systems support and ensure client satisfaction. This role involves troubleshooting technical issues, delivering Tier 3 support, and collaborating with cross-functional teams. Candidates should have a Bachelor's degree in Engineering or Computer Science and 0-2 years of relevant experience. Strong communication skills and a team-oriented mindset are essential. This position offers a comprehensive benefits package and promotes a culture of innovation.