Quality Specialist & Business Intelligence – Strategic Initiatives, MENA Stores

Afaq Q Tech General Trading (Amazon); Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading grocery tech company in Riyadh is seeking a Quality Assurance Specialist. You will manage the quality of perishable goods, ensuring they meet high standards while collaborating with vendors. The ideal candidate holds a bachelor's degree, is fluent in Arabic, and has experience in processing and quality assurance measures. This role requires strong interpersonal skills and attention to detail.

Qualifications

• Fluent in Arabic (speaking, reading, and writing).
• Strong written and verbal communication skills.
• HACCP certification or equivalent.

Responsibilities

• Review quality of perishable items during inbound inspection.
• Reject damaged/defective items back to vendors.
• Audit quality during picking & packing processes.
• Train store associates on quality and packaging standards.

Skills

Eye for details and operational excellence

Strong interpersonal skills

Detail-oriented

Problem-solving mindset

Education

Bachelor’s degree

Tools

Excel

PowerPoint

Job description

Overview

Interested in working on an innovative and high-impact business that is changing the way customers think about grocery? The MENA Grocery team (UFG) is offering a role to own building new business from ground zero.

Quality of Meat, Seafood, Produce and Perishable is a critical objective for Amazon Ultra-Fast-Grocery (UFG) and one of the key differentiators for Amazon UFG customers. The Category Quality team is responsible for ensuring that we consistently meet and exceed that high bar. As part of this team, your primary responsibility will be to assist vendors in optimizing their operations to meet and exceed the Amazon quality bar for Meat, Seafood, Produce and Perishable on a daily basis. Beyond day-to-day inspection, you will be expected to drive process improvement initiatives and actively participate in stakeholder meetings.

You will play a critical role in improving customer satisfaction metrics, bringing buying efficiency for Fresh produce, and reducing damage/expiry due to bad produce quality. This will require collaboration with various internal teams, including in-stock managers, vendor managers, store operation managers and fulfillment partners. The ideal candidate will have strong interpersonal and execution skills to handle daily operations and continuously drive process improvements and automation.

As part of our commitment to complying with national labor laws and applicable legislations in the Kingdom of Saudi Arabia, this position is open to candidates who fulfill the specific nationality criteria stipulated by local regulations.

Responsibilities

• Review the quality of Meat, Seafood, Fruits, Vegetables, Eggs, and other perishable items during inbound at Amazon stores, hubs and vendors sites
• Reject the damaged/defective items back to the vendor
• Make a note of the items rejected during the inbound (by item/by vendor, quantity)
• Audit the quality during picking & packing process performed by the LPC associates
• Monitor the packaging standards during packing process
• Perform daily audit of bins and share weekly/daily report with the stakeholders
• Train the store and hub associates on quality, SOPs and packaging
• The role might require work over weekends but not exceeding 40 hours per week

Desired Traits

• Eye for details and operational excellence
• Strong interpersonal skills, with a focus on building collaborative relationships
• Detail-oriented with excellent accuracy in data handling and reporting
• Problem-solving mindset, with the ability to identify and implement process improvements
• Willingness to take the initiative, handle additional responsibilities, and travel as needed
• Ability to remain calm under pressure and communicate clearly with internal and external stakeholders

BASIC QUALIFICATIONS

• Bachelor’s degree
• Fluent in Arabic (speaking, reading, and writing)
• Knowledge of Excel and PowerPoint
• Strong written and verbal communication skills
• HACCP, PIC 3 (Person In Charge) certification by SFDA / Highfield Food safety level 4, ISO 22000, GMP
• Knowledge of fruits and vegetable quality specifications; familiarity with Riyadh F&V Market – Al Kharj / Taif / Tabuk fresh produce farms
• Proficiency in Microsoft Office Suite, particularly Excel

PREFERRED QUALIFICATIONS

• Experience in online retail
• Experience using analytical tools such as Google Analytics, SQL or HTML

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