NOC Team Lead & NOC Engineer | Al-Khaleej | Riyadh

Al-Khaleej; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A prominent telecommunications company in Riyadh is seeking a NOC Team Lead and NOC Engineer to manage network operations. These roles are vital for ensuring network stability and incident resolution. Candidates should hold relevant degrees and have experience in technical support or NOC roles. The position involves monitoring systems 24/7, preparing reports, and ensuring compliance with service levels. Competitive compensation and a full-time onsite arrangement are offered.

Qualifications

• 3–4 years of experience in technical support or operations leadership for NOC Team Lead.
• 1–2 years of experience in NOC or technical support roles for NOC Engineer.
• Ability to work in 24/7 shift rotations.

Responsibilities

• Supervise daily NOC operations and team activities.
• Monitor systems and network infrastructure 24/7.
• Prepare incident and escalation reports.

Skills

Technical support expertise

Familiarity with ITSM platforms

Strong communication skills

Network monitoring tools knowledge

Troubleshooting skills

Education

Bachelor’s degree in Networks or Telecommunications

Diploma or Bachelor’s degree in Computer Science

Tools

SolarWinds

ServiceNow

Job description

🔎 Job Title: NOC Team Lead & NOC Engineer | Al-Khaleej | Riyadh
🏢 Recruiting Company: Al-Khaleej
🌍 Job Location: Riyadh, Saudi Arabia
💼 Job Type: Full-Time | Onsite
📧 Application Method: Send your CV to [e-mail] mentioning the job title

Position Summary

Al-Khaleej is hiring for two critical roles: NOC Team Lead and NOC Engineer/Operator to manage and monitor network operations for enterprise environments. These positions are essential for ensuring network stability, incident resolution, and compliance with service levels.

Detailed Job Description

As a NOC Team Lead, you will supervise daily NOC activities, prepare incident reports, and liaise with client representatives. As a NOC Engineer, you will monitor network infrastructure 24/7, log incidents, and respond to alerts promptly. Both roles require strong technical knowledge, familiarity with ITSM platforms, and the ability to work in a fast‑paced environment.

Key Responsibilities

• For NOC Team Lead:
  • Supervise daily NOC operations and team activities
  • Prepare incident and escalation reports
  • Liaise with client representatives and follow up on tickets
  • Ensure SLA compliance and quality standards
• For NOC Engineer/Operator:
  • Monitor systems and network infrastructure 24/7
  • Log and resolve incidents as per SOPs
  • Respond to alerts and service interruptions
  • Coordinate with multi‑disciplinary teams for technical emergencies

Required Qualifications & Skills

• NOC Team Lead:
  • Bachelor’s degree in Networks, Telecommunications, or related field
  • 3–4 years of experience in technical support or operations leadership
  • Familiarity with ITSM platforms (preferably ServiceNow)
  • Knowledge of network monitoring tools (SolarWinds or equivalent)
  • Strong communication and reporting skills
• NOC Engineer/Operator:
  • Diploma or Bachelor’s degree in Computer Science, Networks, or Telecommunications
  • 1–2 years of experience in NOC or technical support roles
  • Familiarity with ITSM platforms (preferably ServiceNow)
  • Experience or training with monitoring tools like SolarWinds
  • Ability to work in 24/7 shift rotations

Nice-to-Have Skills

• Certifications such as CCNA, JNCIA, or equivalent
• Exposure to enterprise-level network environments
• Strong troubleshooting and escalation management skills
• Good documentation and process adherence

Recruitment Pro Tip

For NOC Team Lead, emphasize your leadership experience and ability to manage escalations. For NOC Engineer, highlight your hands‑on monitoring experience and familiarity with ITSM tools. Including certifications and examples of incident resolution will make your application stand out.