NOC Support Services Engineer- (Saudi National)- Riyadh, KSA

DS DeepSource; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

DS DeepSource is seeking an experienced NOC Support Services Engineer to monitor and support enterprise IT infrastructure within a NOC environment. You will handle system monitoring, troubleshoot incidents, and contribute to ensuring high availability of IT services.

The role requires a Bachelor's degree in Computer Science or IT and a minimum of two years in IT support, NOC operations, or infrastructure support. Strong analytical and communication skills are essential.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• +2 years of experience in IT Support, NOC Operations, or Infrastructure Support.
• Experience monitoring enterprise IT infrastructure.
• Knowledge of Windows and Linux operating systems.
• Basic understanding of networking concepts.
• Experience troubleshooting infrastructure and system issues.
• Strong analytical, communication, and problem-solving skills.

Responsibilities

• Monitor enterprise infrastructure, servers, networks, and IT services.
• Perform proactive monitoring and respond to system alerts and incidents.
• Investigate and troubleshoot infrastructure, network, and system issues.
• Escalate critical incidents to the appropriate technical teams.
• Support incident, problem, and change management processes.
• Ensure system availability and service continuity.
• Maintain operational documentation and daily health check reports.
• Collaborate with infrastructure and network teams to resolve technical issues.
• Follow operational procedures and service level agreements (SLAs).

Skills

NOC Operations

Windows

Linux

Networking basics

Troubleshooting

Incident management

Communication skills

Education

Bachelor's degree in Computer Science or IT

Tools

Enterprise monitoring tools

Job description

We are looking for an experienced NOC Support Services Engineer to provide operational support for enterprise IT infrastructure and Network Operations Center (NOC) environments. The ideal candidate will be responsible for monitoring systems, troubleshooting infrastructure issues, supporting incident resolution, and ensuring the availability of IT services.

Key Responsibilities

• Monitor enterprise infrastructure, servers, networks, and IT services.
• Perform proactive monitoring and respond to system alerts and incidents.
• Investigate and troubleshoot infrastructure, network, and system issues.
• Escalate critical incidents to the appropriate technical teams.
• Support incident, problem, and change management processes.
• Ensure system availability and service continuity.
• Maintain operational documentation and daily health check reports.
• Collaborate with infrastructure and network teams to resolve technical issues.
• Follow operational procedures and service level agreements (SLAs).

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• +2 years of experience in IT Support, NOC Operations, or Infrastructure Support.
• Experience monitoring enterprise IT infrastructure.
• Knowledge of Windows and Linux operating systems.
• Basic understanding of networking concepts.
• Experience troubleshooting infrastructure and system issues.
• Strong analytical, communication, and problem-solving skills.

Nice to Have

• Experience with enterprise monitoring tools.
• ITIL Foundation certification.
• Experience working in a 24/7 NOC environment.
• Knowledge of virtualization or cloud platforms.