L1 NOC Engineer | Riyadh, Saudi Arabia

Tech Junction Ltd; Riyadh; On-site; SAR 167,000 - 279,000; Full time

Job summary

Tech Junction Ltd in Riyadh, Saudi Arabia seeks an L1 NOC Engineer to join the IT Operations team on a full-time, on-site basis. You will monitor enterprise infrastructure, triage tickets, perform basic troubleshooting, and follow structured escalation paths.

You will leverage ServiceNow, networking knowledge, and clear communication to ensure rapid incident response and uncompromised system availability, with mentorship and career growth opportunities.

Qualifications

• Bachelor's degree in Computer Science, IT, Telecommunications or related field.
• 1–3 years IT Help Desk/NOC/technical support experience.
• Foundational networking knowledge: TCP/IP, DNS, DHCP.
• Experience with ServiceNow or ITSM ticketing tools.
• Strong written and spoken English; on-site in Riyadh.

Responsibilities

• Monitor enterprise IT infrastructure, servers, networks with monitoring tools.
• Manage ServiceNow incident queue, triage and initial resolution.
• Perform basic troubleshooting on connectivity and server alerts.
• Escalate critical issues to L2/L3 engineering.
• Coordinate vendor support and hardware replacement.
• Maintain incident logs and handover reports.
• Adhere to SLAs and incident targets.
• Collaborate with IT operations and field support teams.

Skills

Networking principles

English communication

Troubleshooting

Shift operations

Education

Bachelor's degree in Computer Science/IT/Telecommunications

Tools

ServiceNow

Job description

Position Summary

We are actively seeking an enthusiastic, qualified, and proactive L1 NOC Engineer to join our growing IT Operations team in Riyadh, Saudi Arabia on a full-time permanent on-site basis. In this foundational network operations role, you will be responsible for monitoring enterprise infrastructure, triaging support tickets, performing basic troubleshooting, and executing structured escalation pathways. You will leverage your strong foundational knowledge of IT support, ServiceNow, and networking principles to ensure rapid incident response and uncompromised system availability. This opportunity offers competitive compensation, structured technical mentorship, and exceptional career growth prospects within a premier regional technology enterprise.

Detailed Job Description

As an L1 NOC Engineer supporting advanced IT operations in Riyadh, Saudi Arabia, you will take full operational and technical ownership of first-line infrastructure monitoring, incident ticketing, alert triage, and ticket escalation. Your day-to-day responsibilities include monitoring enterprise network and server metrics via monitoring tools, reviewing ServiceNow incident queues, performing initial troubleshooting on connectivity and hardware alerts, and escalating critical issues to L2/L3 engineering squads. You will utilize your excellent communication skills and proactive problem-solving mindset to maintain high service level agreements (SLAs). Furthermore, you will manage application requirements via contact at [e-mail], ensuring strict compliance with IT support and monitoring standards.

Key Responsibilities

• Monitor enterprise IT infrastructure, servers, network links, and core applications using advanced monitoring suites and dashboards.
• Manage the incident ticketing queue in ServiceNow, ensuring prompt acknowledgement, categorization, and initial triage.
• Perform structured basic troubleshooting on network connectivity, server alerts, and application faults following standard operating procedures.
• Execute rapid escalation of critical incidents and major outages to L2/L3 engineering specialists and Duty Managers.
• Coordinate vendor support requests, hardware replacement dispatches, and third-party maintenance follow-ups.
• Maintain meticulous incident logs, shift handover reports, and documentation of routine operational tasks.
• Ensure strict adherence to service level agreements (SLAs), first-response times, and incident resolution targets.
• Collaborate cross-functional with IT operations teams, system administrators, and field support squads.

Required Qualifications & Skills

• Bachelor’s degree in Computer Science, Information Technology, Telecommunications Engineering, or a related technical discipline.
• Minimum of 1 to 3 years of progressive professional experience in an IT Help Desk, Network Operations Center (NOC), or technical support role.
• Strong foundational knowledge of networking principles, TCP/IP, DNS, DHCP, and basic routing/switching concepts.
• Practical experience utilizing enterprise IT service management (ITSM) tools and ticketing platforms (ServiceNow preferred).
• Excellent written and verbal English communication skills with professional customer service orientation.
• Mandatory legal work eligibility in Saudi Arabia with local residency and availability for on-site operations in Riyadh.
• Strong analytical, problem-solving, multi-tasking, and attention-to-detail capabilities.
• High professional accountability, reliability, and willingness to support structured shift operations.

Nice-to-Have Skills

• Professional certifications (e.g., Cisco CCNA, CompTIA Network+, ITIL Foundation).
• Familiarity with enterprise monitoring and alerting platforms (Datadog, Prometheus, Zabbix, Nagios).
• Prior professional working experience in managed service providers (MSPs) or enterprise IT environments.
• Basic understanding of cloud platforms (GCP, AWS, Azure) and virtualized environments.

Compensation and Employment Details

• Salary/Rate: Market Competitive / Enterprise Operations Package
• Deadline: Open until filled (Urgent Riyadh On-Site Opening)
• Notice Period: Immediate to 30 Days
• Contract Duration: Permanent / Full-Time On-Site (Riyadh, Saudi Arabia)

Contact Information

Email: [e-mail]