NOC Support Engineer - Incident & Monitoring

DS DeepSource; Riyadh; Sur place; SAR 120 000 - 180 000; Plein temps

Résumé du poste

DS DeepSource is seeking an experienced NOC Support Services Engineer to monitor and support enterprise IT infrastructure within a NOC environment. You will handle system monitoring, troubleshoot incidents, and contribute to ensuring high availability of IT services.

The role requires a Bachelor's degree in Computer Science or IT and a minimum of two years in IT support, NOC operations, or infrastructure support. Strong analytical and communication skills are essential.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• +2 years of experience in IT Support, NOC Operations, or Infrastructure Support.
• Experience monitoring enterprise IT infrastructure.
• Knowledge of Windows and Linux operating systems.
• Basic understanding of networking concepts.
• Experience troubleshooting infrastructure and system issues.
• Strong analytical, communication, and problem-solving skills.

Responsabilités

• Monitor enterprise infrastructure, servers, networks, and IT services.
• Perform proactive monitoring and respond to system alerts and incidents.
• Investigate and troubleshoot infrastructure, network, and system issues.
• Escalate critical incidents to the appropriate technical teams.
• Support incident, problem, and change management processes.
• Ensure system availability and service continuity.
• Maintain operational documentation and daily health check reports.
• Collaborate with infrastructure and network teams to resolve technical issues.
• Follow operational procedures and service level agreements (SLAs).

Connaissances

NOC Operations

Windows

Linux

Networking basics

Troubleshooting

Incident management

Communication skills

Formation

Bachelor's degree in Computer Science or IT

Outils

Enterprise monitoring tools

Description du poste

DS DeepSource is seeking an experienced NOC Support Services Engineer to monitor and support enterprise IT infrastructure within a NOC environment. You will handle system monitoring, troubleshoot incidents, and contribute to ensuring high availability of IT services.

The role requires a Bachelor's degree in Computer Science or IT and a minimum of two years in IT support, NOC operations, or infrastructure support. Strong analytical and communication skills are essential.