L2 Support Engineer (Saudi National) - Riyadh,KSA

DS DeepSource; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

DS DeepSource is seeking an experienced L2 Support Engineer to provide advanced technical support across Linux, Windows, and network environments in Riyadh. You will handle incident resolution and ensure operational stability for customers.

The role requires strong English fluency, solid troubleshooting skills, and excellent communication with clients and vendors. On-site presence in Saudi Arabia is expected.

Qualifications

• 2+ years of Linux/Windows L2 support experience.
• Strong networking troubleshooting skills.
• Proficient in monitoring and performance analysis.
• Experience with ticketing/ITSM tools.
• Excellent English communication and client-facing abilities.
• Saudi national.

Responsibilities

• Provide second-level support for Linux and Windows platforms.
• Monitor systems and applications and analyze issues.
• Troubleshoot OS, application, and connectivity problems.
• Manage incidents through ticketing tools and ensure SLA adherence.
• Coordinate with higher support tiers and vendors.
• Communicate with clients for updates and resolutions.
• Implement operational improvements and preventive actions.
• Support on-site interventions when required.

Skills

Linux administration

Windows administration

Networking troubleshooting

Monitoring & analysis

English fluency

Client-facing skills

Incident management

Communication

Saudi National

Tools

ITSM tools

Job description

Role Overview

We are seeking an experienced L2 Support Engineer to provide advanced technical support, incident resolution, and operational stability across Linux, Windows, and network environments.

Key Responsibilities

• Provide second-level support for Linux and Windows platforms
• Perform advanced system and application monitoring & analysis
• Troubleshoot OS, application, and connectivity issues
• Manage incidents through ticketing tools and ensure SLA adherence
• Support on-site technical interventions when required
• Collaborate with higher support tiers and vendors
• Communicate directly with clients for issue handling and updates
• Contribute to operational improvements and preventive actions
• Strong Linux / Windows administration experience
• Solid understanding of monitoring and performance analysis
• Good networking troubleshooting capabilities
• Experience with ticketing / ITSM tools
• Strong English fluency
• Strong communication & client-facing skills
• Saudi National