META Clinical Application Specialist

Philips Health Systems; Riyadh; Presencial; SAR 201.000 - 290.000; Jornada completa

Descripción de la vacante

Philips Health Systems is seeking a Clinical Application Specialist to develop and deliver clinical education sessions for customers, ensuring adherence to standards and training materials. The role provides frontline support to customers and internal teams, using analytical judgment to resolve requests and maintain high service quality.

The role involves collaboration with product development, quality assurance, and regulatory affairs to address customer concerns, improve products, and

Formación

• Delivers clinical education sessions to customers per established standards.
• Provides first and second-line support to customers and colleagues.
• Collaborates with product development, quality assurance and regulatory affairs.

Responsabilidades

• Maintains deep understanding of Philips Health Systems products and clinical applications.
• Documents service records in the Service Management System with detailed problem/resolution descriptions.
• Participates in customer escalations and feedback processes following established protocols.
• Contributes to continuous improvement initiatives to optimize service delivery and customer satisfaction.

Conocimientos

Clinical education

Customer support

Analytical skills

Cross-functional collaboration

Documentation

Educación

Vocational Education in Medical Industry

Herramientas

Service Management System

Descripción del empleo

Clinical Application Specialist

Develops and delivers clinical education sessions to customers adhering to established organization s standards guidelines and product-specific training materials Advises customers on the implementation of optimal clinical procedures and protocols to maximize the effectiveness and efficiency of the provided equipment Provides first and second-line support to clinical support associate specialists and customers offering guidance and expertise when additional knowledge or experience is required Works under general supervision and established processes utilizing independent judgment to navigate and adhere to operational policies ensuring compliance and optimal performance Applies analytical skills to resolve medium complexity requests efficiently exercising judgment within defined procedures and practices to determine appropriate actions that align with organizational goals and objectives Participates in customer escalations complaints both safety and non-safety related and feedback processes following agreed-upon protocols to accurately capture information and manage associated actions Collaborates with cross-functional teams including product development quality assurance and regulatory affairs to address customer concerns and enhance product performance Develops and maintains a deep understanding of organization s products clinical applications and relevant industry standards to effectively support customers and provide informed recommendations Contributes to continuous improvement initiatives within the service organization identifying opportunities to streamline processes enhance service delivery and optimize customer satisfaction Engages in moderately complex clinical or system applications assignments following established procedures and protocols to ensure consistent and efficient execution of tasks Documents service records encompassing detailed descriptions of encountered problems and their corresponding resolutions within the comprehensive framework of the Service Management System Establishes productive internal external working relationships to resolve mutual problems by collaborating on procedures or transactions and identifies the most economically efficient solution to minimize customer downtime while maximizing the optimal utilization of the delivered equipment

You're the right fit if:

• minimum 4 years of experience with Vocational Education in Medical Industry, Clinical Support, Healthcare, Customer Service or equivalent.