HPM-CIP Technical Consultant & Support

Philips Health Systems; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

Philips Health Systems seeks a Technical Consultant to engage with clients, understand their technical landscapes, and deliver customized solutions aligned with strategic objectives. The role involves designing architectures, configuration plans, and rigorous testing to ensure robust deployments under supervision.

The position emphasizes documenting complex solutions, creating troubleshooting guides, and sharing best practices to enhance knowledge transfer across teams.

Qualifications

• Minimum 2 years of experience in technical consulting, customer support, healthcare or related fields.
• Alternative path: Bachelor's degree with no required experience.

Responsibilities

• Consult with clients to understand their technical environments and provide advanced customized solutions.
• Design sophisticated architectures, configuration plans and testing frameworks to ensure robust, scalable solutions.
• Resolve complex technical issues through advanced diagnostics and root cause analysis; provide proactive support.
• Document complex solutions and create extensive support procedures for knowledge transfer.
• Collaborate with cross-functional teams to incorporate client feedback into product/service improvements.

Skills

Technical consulting

Customer support

Healthcare industry

Education

Bachelor's degree

Vocational Education

Job description

Job title

The Technical Consultant is responsible for working closely with clients to deeply understand their technical environments and provide advanced customized solutions aligned with their strategic objectives working under direct supervision The role implements sophisticated system architectures detailed configuration plans and rigorous testing frameworks to ensure robust and scalable solutions The role involves resolving complex technical issues through advanced diagnostics and root cause analysis while also providing proactive support to prevent future challenges The role documents intricate solutions and creates comprehensive support procedures enhancing knowledge transfer and continuity

Your role

Consults extensively with clients to deeply understand their technical landscapes offering advanced recommendations and custom solutions that align with their long-term strategic objectives Implements sophisticated design documentation comprehensive system architectures detailed configuration plans and rigorous testing frameworks to ensure robust and scalable technical solutions working under direct supervision Resolves intricate technical issues by performing advanced diagnostics and root cause analysis delivering proactive support to preemptively address potential future challenges Documents detailed and complex technical solutions creating extensive support procedures and troubleshooting guides to ensure seamless knowledge transfer and continuity of support for both internal teams and clients Enhances the organization s knowledge base by identifying documenting and sharing innovative best practices and standardized processes that drive efficiency and effectiveness across multiple projects Implements cutting-edge configuration management and version control techniques ensuring the highest levels of accuracy consistency and reliability in all technical solution deployments Assesses complex customer systems through comprehensive health checks identifying and addressing potential issues to optimize system performance and reliability Scrutinizes customer environments on an ongoing basis implementing strategic improvements to enhance system performance robustness and user satisfaction Works with cross-functional teams including product development and sales ensuring that client feedback is integrated into ongoing product and service enhancements for better alignment with customer needs Prepares advanced technical reports in-depth analyses and strategic updates to stakeholders showcasing a comprehensive understanding of system performance issue resolution and future recommendations Supports critical implementation and deployment projects managing advanced system configuration seamless integration and thorough performance tuning to ensure successful project outcomes and exceptional customer satisfaction

You're the right fit if:

• Minimum 2 years of experience with Vocational Education in areas such as Technical Consulting, Customer Support, Healthcare Industry or equivalent OR no prior experience with Bachelor's Degree.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company s facilities. Field roles are most effectively done outside of the company s main facilities, generally at the customers or suppliers locations.