Clinical Applications Specialist - Education & Support

Philips Health Systems; Riyadh; Presencial; SAR 201.000 - 290.000; Jornada completa

Descripción de la vacante

Philips Health Systems is seeking a Clinical Application Specialist to develop and deliver clinical education sessions for customers, ensuring adherence to standards and training materials. The role provides frontline support to customers and internal teams, using analytical judgment to resolve requests and maintain high service quality.

The role involves collaboration with product development, quality assurance, and regulatory affairs to address customer concerns, improve products, and

Formación

• Delivers clinical education sessions to customers per established standards.
• Provides first and second-line support to customers and colleagues.
• Collaborates with product development, quality assurance and regulatory affairs.

Responsabilidades

• Maintains deep understanding of Philips Health Systems products and clinical applications.
• Documents service records in the Service Management System with detailed problem/resolution descriptions.
• Participates in customer escalations and feedback processes following established protocols.
• Contributes to continuous improvement initiatives to optimize service delivery and customer satisfaction.

Conocimientos

Clinical education

Customer support

Analytical skills

Cross-functional collaboration

Documentation

Educación

Vocational Education in Medical Industry

Herramientas

Service Management System

Descripción del empleo

Philips Health Systems is seeking a Clinical Application Specialist to develop and deliver clinical education sessions for customers, ensuring adherence to standards and training materials. The role provides frontline support to customers and internal teams, using analytical judgment to resolve requests and maintain high service quality.

The role involves collaboration with product development, quality assurance, and regulatory affairs to address customer concerns, improve products, and