Clinical Application Specialist

Danaher Corporation; Medina; On-site; SAR 180,000 - 300,000; Full time

Job summary

Danaher Corporation in Medina, Saudi Arabia is seeking a Clinical Application Specialist to provide clinical technical and application support for Radiometer diagnostics solutions across pre-sales, installation validation, training, troubleshooting, and post-go-live activities.

The role collaborates with sales, service, IT and business teams to ensure customer adoption, high-quality implementation and strong satisfaction, while strengthening Radiometer's position as a trusted partner with

Qualifications

• Bachelor's degree in clinical laboratory science, Biomedical Science, Biotechnology, Biomedical Engineering, or a related scientific discipline.
• Minimum 5 years of experience in clinical application, product application, diagnostics, laboratory, POCT, or IVD-related roles.
• Previous experience in sales support or product application support is required.
• Strong experience in Diagnostics, Laboratory, or Point-of-Care Testing is a must.
• Fluent in English and Arabic.

Responsibilities

• Pre-Sales and Commercial Support: Support the sales team during customer meetings, product demonstrations, evaluations and trials.
• Present Radiometer solutions clinical value, workflow benefits and technical differentiation to customers.
• Address customer clinical and technical questions during the sales process.
• Support competitive analysis, product positioning and customized customer solutions.
• Train and enable customers across product operation and workflow.

Skills

Clinical application

Diagnostics

POCT

IVD

English

Arabic

Sales support

Product application

Customer relationship management

Training

Installation support

Troubleshooting

Cross-functional collaboration

Education

Bachelor's degree in clinical science

Job description

Role Purpose The Clinical Application Specialist will be responsible for providing clinical technical and application support for Radiometer solutions across the full customer journey from pre-sales engagement and product demonstrations through installation validation user training troubleshooting and post-go-live follow-up This role will act as a key partner to the sales service IT and business teams to ensure successful customer adoption high-quality implementation and strong customer satisfaction The position will also support business growth by strengthening customer confidence demonstrating clinical value and positioning Radiometer as the partner of choice

Product Scope The role covers Radiometer Diagnostics solutions including but not limited to Blood Gas Analyzers ABL90 FLEX ABL90 FLEX PLUS ABL800 Immunoassay AQT Sampling Devices Syringes and capillaries Data Management System AQURE Middleware

Key Responsibilities Pre-Sales and Commercial Support

Support the sales team during customer meetings opportunity development product demonstrations evaluations and trials Present Radiometer solutions clinical value workflow benefits and technical differentiation to customers Address customer clinical and technical questions during the sales process Support competitive analysis product positioning and customized customer solutions Work closely with business and sales managers to align the right solution with customer needs Contribute to customer confidence and strengthen Radiometer s position as a preferred partner

Product Training and User Enablement

Assess customer knowledge levels and identify training needs Deliver structured training on product operation maintenance sampling workflow usage and clinical interpretation Provide training materials presentations quick guides and practical demonstrations Validate user competency and ensure proper end-user understanding of Radiometer platforms Reduce user errors through effective training coaching and continuous education

Installation Verification and Validation Support

Support customers during installation verification validation and go-live preparation Prepare and guide customers through validation plans and protocols Ensure quality control and compliance requirements are followed Review validation results and support documentation completion Obtain customer sign-off confirming system readiness and successful validation

Troubleshooting and Application Support

Respond to customer inquiries in a timely and professional manner Identify and troubleshoot application-related issues including instrument sampling user error middleware and workflow-related challenges Perform root cause analysis and provide corrective actions Escalate service-related issues to the service team when required Work closely with service and IT teams to ensure proper installation configuration and issue resolution Educate customers to prevent issue recurrence and maintain quality of results

Post-Go-Live Follow-Up and Customer Retention

Conduct follow-up visits or calls after installation and go-live Review system performance usage and customer feedback Identify gaps requiring retraining or additional support Build and maintain strong relationships with end users laboratory managers clinicians biomedical teams IT teams and key decision makers Support customer retention and identify future opportunities within existing accounts

Regional Product and Marketing Support

Lead or support product application and marketing activities in the region Develop strong partnerships with key decision makers in major accounts Identify market opportunities and support business growth initiatives Capture customer feedback and share insights with relevant internal teams

Key Stakeholders Internal Stakeholders

Sales Team Business Managers Service Team IT Team Marketing Team Regional Leadership Cross-functional Support Teams

External Stakeholders

Laboratory Managers Clinicians End Users Biomedical Teams Hospital IT Teams Tender and Contract Departments Key Decision Makers in major accounts

KPIs

Success Measures Successful validation and customer sign-off High customer satisfaction Reduction in user errors Fast and effective issue resolution Minimized customer downtime Positive impact on pre-sales opportunities Effective training delivery and user competency Strong collaboration with sales service IT and business teams Contribution to customer retention and account growth

Join our winning team today

Together we ll accelerate the real-life impact of tomorrow s science and technology We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life

Required Qualifications And Experience

Bachelor s degree in clinical laboratory science, Biomedical Science, Biotechnology, Biomedical Engineering, or a related scientific discipline. Minimum 5 years of experience in clinical application, product application, diagnostics, laboratory, POCT, or IVD-related roles. Previous experience in sales support or product application support is required. Strong experience in Diagnostics, Laboratory, or Point-of-Care Testing is a must. Strong understanding of the sales process, from lead generation and opportunity development to deal closure and customer retention. Fluent in English and Arabic.

Required Technical Skills

Strong knowledge of laboratory workflows and diagnostic testing environments. Experience with POCT, blood gas, immunoassay, or related IVD platforms. Good understanding of validation, verification, quality control, troubleshooting, and user training processes. Ability to support customers from pre-sales stage through implementation and post-go-live support. Ability to work closely with service and IT teams on installation, middleware, and workflow-related topics.

Required Behavioral Competencies

Excellent customer relationship management skills. Strong ability to engage key decision makers at different levels within the IVD industry. Strong communication and presentation skills. Ability to explain clinical and technical concepts clearly. Team player with strong cross-functional collaboration skills. Ability to manage priorities and customize solutions for large and complex accounts. Strong problem-solving and troubleshooting mindset. Commercial awareness and ability to identify market opportunities. Ownership, responsiveness, and customer-focused approach.