Manager of Technical Solution Specialist Middle East

Sartorius; Medina; On-site; SAR 280,000 - 480,000; Full time

Job summary

Sartorius in Medina is seeking a senior Application Specialist Leader to drive technical strategies and maximize growth through successful trials and implementations.

You will standardize trial processes, develop training SOPs, and coach distributors across the Middle East to ensure top-tier technical support and customer experience. Collaboration with Sales and Marketing will align on market opportunities and product positioning.

Qualifications

• Master's degree in biotechnology/biochemistry or related field.
• Proven leadership and cross-functional collaboration experience.
• Strong written and verbal communication in English and Arabic.

Responsibilities

• Support Sales and Specialists in evaluating opportunities and defining technical strategies.
• Standardize trial demo processes to maximize conversion from evaluation to sale.
• Create standardized training SOPs to improve customer experience and adoption.
• Develop and coach distributors across the Middle East for consistent support.
• Allocate resources across regions in collaboration with Head of Sales.
• Lead resolution of complex customer technical issues and escalations.
• Develop application expertise for key portfolios and share best practices.
• Collaborate with Sales, Marketing and Business Units on market trends and needs.
• Support field marketing with technical input and evaluating initiatives.
• Assist product positioning with customer insights and application input.
• Maintain relationships with customers, application experts and KOLs.
• Create training plans to strengthen technical, commercial and communication skills.
• Coach and develop the Application Specialist team and plan succession.
• Foster a high-performance culture with accountability and continuous improvement.

Skills

Good training and presentation skills

Fluent in English and Arabic

Strong leadership and collaboration

Problem-solving and conflict handling

Education

Master degree in biotechnology, biochemistry or life sciences

Tools

Microsoft Office

CRM

Job description

Responsibilities

• Use technical knowledge and process experience to support Sales and Application Specialists in evaluating customer opportunities defining technical strategies and maximizing business growth through successful trials demo s and solution implementation
• Establish and standardize trial demo processes ensuring high-quality technical execution and maximizing conversion from evaluation to commercial success
• Establish standardized customer installation training SOP procedures that improve customer experience technical adoption and long-term satisfaction
• Develop and coach distributor application specialists across the Middle East to ensure consistent technical support and customer experience
• Allocate and prioritize Application Specialist resources across regions in close collaboration with Head of Sales to maximize business impact and align with commercial priorities
• Lead the resolution of complex customer technical issues and escalations and ensure timely and professional support
• Lead the development of application expertise for key product portfolios and promote the sharing of technical best practices customer success stories and application knowledge
• Collaborate with Sales Marketing and Business Units Emerging Business Units to understand market trends customer needs and application opportunities
• Support field marketing activities by providing technical expertise and evaluating the effectiveness of application-focused customer initiatives
• Support product positioning by providing customer insights and application expertise to Marketing and Business Units Emerging Business Units
• Build and maintain strong relationships with key customers application experts and KOL to strengthen the company s technical reputation and market presence
• Develop individual training and competency plans to strengthen the technical commercial and communication capabilities of the Application Specialists
• Lead coach and develop the Application Specialist team while ensuring succession planning resource optimization and high employee engagement
• Drive a high-performance culture by coaching mentoring and developing the Application Specialist team while fostering collaboration accountability continuous improvement and customer focus

Qualifications

• Good training and presentation skills
• Proven software skills e g Microsoft Office and CRM
• Fluent in English and Arabic
• Master degree in biotechnology, biochemistry or similar life science disciplines
• Minimum 5-8 years of experience in life science industry with process development and manufacturing experience, Minimum 3 years of team management experience
• Proven skills of relevant process unit operations in cGMP bioprocessing
• Good market knowledge and certain network in the biopharmaceutical industry
• Strong leadership, coaching, and collaboration skills with the ability to influence cross-functional teams without direct authority.
• Strong problem-solving and conflict resolution skills, with the ability to manage customer escalations and complex technical situations.
• Proven ability to prioritize resources and manage multiple projects in a fast-paced commercial environment.