META Clinical Application Specialist

Philips; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Philips in Saudi Arabia is seeking a Clinical Application Specialist to develop and deliver clinical education sessions, advise on optimal procedures, and support customers using Philips equipment.

You will provide first and second-line clinical support, collaborate with product development and regulatory affairs, and document service records to drive continuous improvement and compliant service delivery.

Qualifications

• Develops and delivers clinical education sessions to customers.
• Provides guidance on clinical procedures to maximize equipment effectiveness.
• Applies analytical skills to resolve medium complexity requests.
• Collaborates with cross-functional teams to address customer concerns.

Responsibilities

• Advises customers on optimal clinical procedures and protocols to maximize the effectiveness and efficiency of the provided equipment.
• Provides first and second-line support to clinical support associate specialists and customers.
• Documents service records encompassing detailed descriptions of encountered problems and their resolutions.
• Collaborates with product development, quality assurance, and regulatory affairs to enhance product performance.

Skills

Clinical education

Customer support

Cross-functional collaboration

Quality assurance

Education

Vocational Education in Medical Industry

Job description

Job Title META Clinical Application Specialist Job Description

Job title: Clinical Application Specialist

Your role: Develops and delivers clinical education sessions to customers, adhering to established organization’s standards, guidelines, and product-specific training materials.

• Advises customers on the implementation of optimal clinical procedures and protocols to maximize the effectiveness and efficiency of the provided equipment.
• Provides first and second-line support to clinical support associate specialists and customers, offering guidance and expertise when additional knowledge or experience is required.
• Works under general supervision and established processes, utilizing independent judgment to navigate and adhere to operational policies, ensuring compliance and optimal performance.
• Applies analytical skills to resolve medium complexity requests efficiently, exercising judgment within defined procedures and practices to determine appropriate actions that align with organizational goals and objectives.
• Participates in customer escalations, complaints (both safety and non-safety related), and feedback processes, following agreed-upon protocols to accurately capture information and manage associated actions.
• Collaborates with cross-functional teams, including product development, quality assurance, and regulatory affairs, to address customer concerns and enhance product performance.
• Develops and maintains a deep understanding of organization’s products, clinical applications, and relevant industry standards to effectively support customers and provide informed recommendations.
• Contributes to continuous improvement initiatives within the service organization, identifying opportunities to streamline processes, enhance service delivery, and optimize customer satisfaction.
• Engages in moderately complex clinical or system applications assignments, following established procedures and protocols to ensure consistent and efficient execution of tasks.
• Documents service records encompassing detailed descriptions of encountered problems and their corresponding resolutions within the comprehensive framework of the Service Management System.
• Establishes productive internal/external working relationships to resolve mutual problems by collaborating on procedures or transactions and identifies the most economically efficient solution to minimize customer downtime while maximizing the optimal utilization of the delivered equipment.

You’re the right fit if:

• minimum 4 years of experience with Vocational Education in Medical Industry, Clinical Support, Healthcare, Customer Service or equivalent.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

About Philips

Are you ready to do the work of your life to help the lives of others?

As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners.

Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.

Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.

To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. Know Your Rights