Medical clinic receptionist

Al Hayat Medical Group; Riyadh; On-site; SAR 33,000 - 60,000; Full time

Job summary

Hamad Bin Abdullah Al-Manea Company is seeking a receptionist for our medical clinics to greet patients and visitors professionally, manage appointments, and coordinate with the medical team while upholding privacy standards.

The role requires strong communication, computer literacy, and the ability to handle multiple tasks under pressure; English proficiency is preferred, with salary determined after interview.

Qualifications

• High school diploma or higher.
• Experience in reception or customer service, preferably in medical centers or clinics.
• Excellent communication and patient service skills.
• Proficiency with computers and electronic systems.
• Ability to multitask and work under pressure.
• Discretion and confidentiality in handling patient data.
• English proficiency preferred.

Responsibilities

• Welcome patients and visitors in a professional and courteous manner.
• Record and update patient information in the medical system.
• Book, organize, and confirm appointments and manage the clinic schedule.
• Coordinate with doctors and nursing staff for patient entry.
• Answer calls, direct inquiries, and route to appropriate services.
• Handle payments and issue invoices as required.
• Maintain confidentiality of medical data and organize patient files.
• Operate appointment systems and electronic record systems.
• Coordinate with insurance as needed and verify coverage.
• Monitor attendance and reduce no-show cases.

Skills

Communication skills

Customer service

Computer literacy

Multitasking

Confidentiality

English proficiency

Education

High school diploma or higher

Job description

Job Title: Receptionist
Work Location: Medical Clinics

Job Description

We are looking for a receptionist to join the medical clinics team, responsible for welcoming patients and visitors and providing them with a professional and distinctive experience. The role includes organizing appointments, files, and coordinating between patients and the medical team, while adhering to quality and privacy standards.

Duties and Responsibilities

• Welcome patients and visitors and greet them in a professional and courteous manner.

• Record patients' information and update details in the medical system.

• Book, organize, and confirm patients' appointments, and follow up on the clinic schedule.

• Coordinate with doctors and nursing staff to organize patients' entry to the clinics.

• Answer calls and inquiries, and direct patients according to their needs.

• Receive patients' requests, follow up on them, and ensure the required service is provided.

• Organize patients' files and maintain the confidentiality of information and medical data.

• Handle appointment systems and the facility's electronic systems.

• Coordinate with the medical insurance department when needed and verify insurance coverage details.

• Receive payments and issue invoices, according to the nature of the work and authorized permissions.

• Monitor patients' attendance and appointments and reduce no-show cases.

• Direct patients to the appropriate clinics, departments, and services.

• Handle patients' complaints and inquiries professionally, and escalations cases that require escalation to the relevant supervisor.

• Comply with the policies and procedures of the medical facility and patients' service standards.

• Maintain a professional appearance and adhere to professional ethics in dealing with patients.

Qualifications and Requirements

• High school diploma or higher.

• Previous experience in reception or customer service is preferred, especially in medical centers and clinics.

• Excellent communication and patient service skills.

• Proficiency in using computers and electronic systems.

• Ability to handle work pressure and organize multiple tasks at the same time.

• Tact, good interpersonal skills, and ability to solve problems.

• Commitment to professional confidentiality and patients' data privacy.

• English language proficiency is preferred.

• The salary will be determined after the interview ends upon completion of the job interview.