Patient Concierge & Clinic Access Specialist

Al Hayat Medical Group; Riyadh; On-site; SAR 33,000 - 60,000; Full time

Job summary

Hamad Bin Abdullah Al-Manea Company is seeking a receptionist for our medical clinics to greet patients and visitors professionally, manage appointments, and coordinate with the medical team while upholding privacy standards.

The role requires strong communication, computer literacy, and the ability to handle multiple tasks under pressure; English proficiency is preferred, with salary determined after interview.

Qualifications

• High school diploma or higher.
• Experience in reception or customer service, preferably in medical centers or clinics.
• Excellent communication and patient service skills.
• Proficiency with computers and electronic systems.
• Ability to multitask and work under pressure.
• Discretion and confidentiality in handling patient data.
• English proficiency preferred.

Responsibilities

• Welcome patients and visitors in a professional and courteous manner.
• Record and update patient information in the medical system.
• Book, organize, and confirm appointments and manage the clinic schedule.
• Coordinate with doctors and nursing staff for patient entry.
• Answer calls, direct inquiries, and route to appropriate services.
• Handle payments and issue invoices as required.
• Maintain confidentiality of medical data and organize patient files.
• Operate appointment systems and electronic record systems.
• Coordinate with insurance as needed and verify coverage.
• Monitor attendance and reduce no-show cases.

Skills

Communication skills

Customer service

Computer literacy

Multitasking

Confidentiality

English proficiency

Education

High school diploma or higher

Job description

Hamad Bin Abdullah Al-Manea Company is seeking a receptionist for our medical clinics to greet patients and visitors professionally, manage appointments, and coordinate with the medical team while upholding privacy standards.

The role requires strong communication, computer literacy, and the ability to handle multiple tasks under pressure; English proficiency is preferred, with salary determined after interview.