Clinic Operation Manager

Nahdi; Medina; On-site; SAR 300,000 - 500,000; Full time

Job summary

Nahdi invites a Medical Doctor or Pharmacist with strong Sales and Operations experience to lead polyclinic strategy and regional growth across Medina.

You will steer stakeholder relationships, monitor finances, set KPIs, supervise staff, and ensure service excellence through best-in-market practices and timely promotions.

Qualifications

• Qualified Medical Doctor or Pharmacist.
• 5–8 years in Sales and Operations Management role.
• English and Arabic fluent speaking and writing.

Responsibilities

• Develop strategic relations with key stakeholders internally and externally to maximize polyclinic business goals.
• Monitor and rectify the polyclinic revenue and expenses to ensure healthy cash flow.
• Supervise manpower and hiring plans in coordination with HRBP and MPP.
• Implement polyclinic strategy with action plans, performance forecasting and regional market insight.
• Define clinic objectives in designated area and align with department strategy.
• Lead promotional plans according to healthcare calendars to gain competitive advantage.

Education

Qualified Medical Doctor or Pharmacist

Tools

MS Office

Job description

Accountabilities

Polyclinic Strategy

Develop strategic relations with key stakeholders internally and externally through regular communication and engagement in order to maximize the achievement of polyclinic business goals and have competitive edge within the market

Monitor and rectify the revenue and expenses of the Polyclinic to ensure healthy cash flow is always available for the smooth running of the Polyclinic

Supervise and approve the Manpower inside the polyclinic with optimum requirements and hiring plan in coordination with HRBP and MPP

Have the awareness of competitors best practices and moves to plan and share feedback to be the first choice for our customers through best in market services and innovations

Participate in setting the overall clinics amp business KPIs and objectives Monitor the implementation of the performance KPIs in his polyclinics to ensure of delivering the targets as per the polyclinic standards and reaching to the desired goals and customer satisfaction

Polyclinic Operations

Define and set up objectives of each clinic in his designated area as per priorities and requirements e g key sales targets customer satisfaction levels quality assurance etc in alignment with the department s strategy and goals to deliver sustainable growth

Review the KPIs and set the corrective actions as per needed to reach to the desired goals

Implement polyclinics strategy by creating action plans performance forecasting and providing regional market insight in order to ensure successful implementation as per the company standards

Build regional market knowledge by monitoring market dynamics and getting Market feedback in his zone or area assessing tactical and strategic business intelligence activities e g monitoring competitors activity on the market etc in order to achieve regional business leadership mitigate potential risks e g relative to competition industry related requirements maximize performance and identify development opportunities

Define polyclinic operational practices in collaboration with Operational Excellence team e g provide input etc to ensure efficient high quality polyclinic processes amp procedures are in place and ensure sustainability and standardization across the entire polyclinic

Manage the activities of operations team amp the support functions activities guest care representative facility management IT Nursing and HR Care for seamless guest experience

Working with medical manager to ensure best service and consultations provided to the guest to optimize the performance and quality management

Lead promotional plan according healthcare calendars that give competitive advantage to the facility develop promotion execution Impact on Business

Work Environment

Indoors 100

Outdoors 0

Working Days 6 Working Days

Days off 1 Day Off

Working Hours 8 hours duty 1 hour break flexible working hours as per the job need

Job Requirement

Education

Qualified Medical Doctor or Pharmacist

Experience

5 8 years in Sales and Operations Management role

Computer Skills

MS Office

Languages

English and Arabic fluent speaking and writing