Receptionist employee

Meras Clinic عيادات مراس الطبية; الملقا; On-site; SAR 67,000 - 100,000; Full time

Job summary

Hamad Bin Abdullah Al-Manea Company is seeking a professional receptionist for our medical center in Saudi Arabia. You will greet patients, manage appointments, and provide essential administrative support to ensure smooth daily operations.

The ideal candidate has a high school diploma, excellent communication skills, and solid computer and appointment-system proficiency. Multitasking under pressure and a neat appearance are important. Preference may be given to female applicants.

Qualifications

• High school diploma or higher required.
• Experience in reception or customer service preferred, medical sector a plus.
• Excellent communication and rapport with patients.
• Proficiency with computers and appointment systems.
• Tact, presentable appearance, and ability to handle diverse visitors.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Greet patients and visitors in a respectful, professional manner.
• Record patient information and update the system.
• Book, confirm, modify, and cancel appointments.
• Direct patients to appropriate clinics and departments.
• Answer calls and inquiries and refer as needed.
• Provide information about services, doctors, and schedules.
• Coordinate with doctors, nursing staff, and customer service for smooth operations.
• Monitor attendance and manage waiting lists.
• Handle patient documents and forms.
• Address notes and complaints to the relevant authority.
• Maintain confidentiality and privacy policies.

Skills

Communication skills

Computer literacy

Multitasking

Education

High school diploma

Tools

Appointment systems

Job description

Job Purpose

To welcome patients and visitors and provide them with a professional and distinctive experience, organize visitor flow and appointments, and provide the necessary administrative support to ensure efficient operations within the medical center.

Duties and Responsibilities

• Receive patients and visitors and greet them in a respectful and professional manner.
• Record patients’ information and update it in the approved system.
• Book, confirm, modify, and cancel appointments.
• Organise patients’ entry and direct them to the appropriate clinics and departments.
• Answer calls and inquiries and refer them to the relevant parties when needed.
• Provide basic information about the centre’s services, doctors, and clinic schedules.
• Coordinate with doctors, nursing staff, and customer service to ensure smooth workflow.
• Monitor patients’ attendance for appointments and organise the waiting lists.
• Receive and organise patients’ documents and forms.
• Handle patients’ notes and complaints and refer them to the relevant authority.
• Maintain the confidentiality of patients’ data and comply with privacy policies.
• Ensure the reception area is ready and maintain its professional appearance.
• Comply with the medical centre’s policies and procedures and patients’ service standards.
• Perform any other administrative tasks related to the job as directed by management.

Qualifications and Requirements

• High school diploma or higher.
• Previous experience in reception or customer service is preferred, and preferably in the medical sector.
• Excellent communication skills and good rapport with patients.
• Proficiency in using computers and appointment systems.
• Tact, good appearance, and the ability to deal with different categories of visitors.
• Ability to work under pressure and manage multiple tasks at the same time.
• It is preferred that the applicant for the position is female.