Customer Service Employee

Meras Clinic عيادات مراس الطبية; Assuiedi; On-site; SAR 36,000 - 72,000; Full time

Job summary

Hamad Bin Abdullah Al-Manea Company is seeking a receptionist to provide outstanding service to patients and visitors. You will greet, answer inquiries, book and update appointments, and guide patients to the correct departments with confidentiality and professionalism.

The role involves coordinating with medical and administrative teams to ensure timely, accurate information and a positive patient experience, while adhering to center policies and professional conduct standards.

Qualifications

• Minimum high school diploma or higher required.
• Excellent communication and patient-handling skills.
• Experience in customer service or reception preferred, ideally in healthcare.
• Ability to work under pressure and handle many visitors.

Responsibilities

• Greet patients and visitors professionally.
• Respond to inquiries via phone, in-person, or approved channels.
• Book, confirm, modify, and cancel appointments per procedures.
• Provide basic information about services, doctors, and schedules.
• Direct patients to appropriate departments and clinics.
• Follow up on requests and elevate issues as needed.
• Coordinate with medical and admin teams to ensure service speed and quality.
• Update patient records in approved systems.
• Monitor appointments and send confirmations/reminders.
• Maintain patient data confidentiality and privacy policies.
• Treat patients with respect, calmness, and professionalism.
• Contribute to improving patient experience and service quality.
• Adhere to center policies, dress code, and conduct standards.

Skills

Customer service

Communication

Professionalism

Tact & appearance

Education

High school diploma or higher

Tools

Appointment systems

Computer proficiency

Job description

Job Purpose:
To provide outstanding service to patients and visitors, receive their inquiries, assist them with booking appointments, and provide information related to medical services—ensuring a positive and professional patient experience.

Duties and Responsibilities:

• Greet and welcome patients and visitors in a professional manner.

• Respond to patients’ inquiries via phone, in-person, or through the approved communication channels.

• Book, confirm, modify, and cancel appointments according to the established procedures.

• Provide basic information about the center’s services, doctors, and clinic schedules.

• Direct patients to the appropriate departments and clinics.

• Follow up on patients’ requests, inquiries, and complaints, and work to resolve them or elevate them to the relevant authority.

• Coordinate with medical and administrative departments to ensure the speed and quality of patients’ service.

• Update patients’ information and record notes and requests in the approved systems.

• Monitor appointments and communicate with patients to confirm or remind them when needed.

• Maintain the confidentiality of patients’ data and comply with privacy policies.

• Treat patients with respect, calmness, and professionalism, especially in cases of inquiries or complaints.

• Contribute to improving the patient experience and the quality of customer service.

• Comply with the medical center’s policies and procedures, the dress code, and professional conduct standards.

Qualifications and Requirements:

• High school diploma or higher.

• No specific major is required.

• Previous experience in customer service or reception is preferred, and preferably in the medical sector.

• Good communication and patient-handling skills.

• Proficiency in using computers and appointment systems.

• Ability to work under pressure and handle a large number of visitors.

• Tact, good appearance, and the ability to interact professionally.

• Preference for female candidates.