Appointment Coordinator

شركة مراسم الطبية ( عيادات ايج ); Riyadh Region; On-site; SAR 60,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Career development

Professional environment

Job summary

شركة مراسم الطبية ( عيادات ايج ) is seeking an experienced appointment coordinator to manage VIP client scheduling and ensure a premium, confidential experience from booking to visit. You will coordinate with physicians and departments, confirm and reschedule as needed, and maintain flawless data entry in the system.

Candidates should have strong communication and organizational skills, with experience in medical or cosmetic clinics and English proficiency considered an asset.

Qualifications

• Previous experience in appointment coordination or client services is preferred in medical or cosmetic clinics.
• Excellent communication, interpersonal, and organizational skills.
• Proficiency in using computers and appointment systems; English is an asset.

Responsibilities

• Receive and coordinate reservation requests and follow up until confirmation.
• Confirm appointments and reschedule or cancel when needed.
• Coordinate with physicians and departments for accurate scheduling.
• Interact with clients in a refined, professional manner while maintaining confidentiality.
• Monitor appointments to ensure a distinguished experience from booking to visit.
• Track unconfirmed appointments and no-shows, and reschedule them.
• Input and update client and appointment data in the system correctly.
• Handle inquiries and feedback, resolving appointment-related issues.
• Adhere to clinic policies and quality standards for client service.

Skills

Appointment coordination

Communication skills

Interpersonal skills

Organizational skills

English proficiency

Tools

Appointment system

Job description

Coordinate and manage client appointments with efficiency and professionalism, ensuring a premium and exceptional experience that aligns with the standards of the VIP clientele. Continuous coordination with physicians and relevant departments is essential to ensure appointment flow and service quality.

• Receive and coordinate reservation requests and follow up until confirmation of the booking.


• Communicate with clients to confirm appointments and reschedule or cancel when necessary.


• Coordinate with physicians and various departments to ensure accurate scheduling and organization of appointments.


• Interact with clients in a refined, polite, and professional manner while maintaining the highest levels of confidentiality and privacy.


• Monitor client appointments and ensure a distinguished experience from the moment of booking until their presence.


• Track unconfirmed appointments and cases of no-shows, working on rescheduling them.


• Input and update client and appointment data accurately into the established system.


• Professionally handle inquiries and feedback, resolving issues related to appointments.


• Adhere to the policies and procedures of the clinic and quality standards for client service.

Working Hours: According to the established work schedule from management.

Benefits: Competitive salary, professional work environment, and opportunities for career development and growth.

Skills

Qualifications and Experience:

Previous experience in appointment coordination or client services is preferred, especially in medical or cosmetic clinics. Excellent communication, interpersonal, and organizational skills, with the ability to interact with VIP clients at a high level of professionalism. Proficiency in using computers and appointment systems, and proficiency in English is considered an additional asset.