Luxury Reservations Lead — Revenue & Guest Experience

Accor Hotels; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A luxury hotel brand in Jeddah is seeking a highly organized Reservations Supervisor to oversee the reservations department. The role involves leading a team, optimizing revenue strategies, and ensuring exceptional guest experiences. Candidates should have 3-5 years of hotel reservations experience, strong leadership skills, and proficiency in reservation management systems. A Bachelor's degree in Hospitality Management is preferred. Fluency in Arabic and English is required.

Qualifications

• 3-5 years of experience in hotel reservations in a supervisory role.
• Proficiency in reservation management and global distribution systems.
• Strong leadership and customer service skills.

Responsibilities

• Lead and manage the reservations team to meet goals.
• Oversee daily reservations operations for optimal revenue.
• Handle complex reservation inquiries and escalate issues.

Skills

Customer service

Leadership

Problem-solving

Analytical skills

Proficiency in GDS

Education

Bachelor’s degree in Hospitality Management

Tools

Reservation management systems

Job description

A luxury hotel brand in Jeddah is seeking a highly organized Reservations Supervisor to oversee the reservations department. The role involves leading a team, optimizing revenue strategies, and ensuring exceptional guest experiences. Candidates should have 3-5 years of hotel reservations experience, strong leadership skills, and proficiency in reservation management systems. A Bachelor's degree in Hospitality Management is preferred. Fluency in Arabic and English is required.