IT Support Specialist( Jeddah)

Join Solutions; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A technology solutions company is hiring an IT Support Specialist in Jeddah, Saudi Arabia. The role involves monitoring and maintaining computer systems, troubleshooting issues, and providing support for new applications. Candidates must have IT support experience, a related bachelor's degree, and the ability to establish strong working relationships with clients. Candidates must be located in Jeddah or willing to relocate and should have been out of work for more than three months.

Qualifications

• Must have IT experience in supporting computer systems.
• Bachelor degree in computer science or any related field required.
• Must be based in Jeddah, Saudi Arabia or willing to relocate.

Responsibilities

• Install and configure computer hardware and applications.
• Monitor and maintain computer systems and networks.
• Troubleshoot system and network problems.
• Provide support and documentation for procedures.
• Set up new user accounts and manage access issues.

Skills

IT Support experience

Troubleshooting

Customer service

Education

Bachelor degree in Computer Science or related field

Job description

About the job IT Support Specialist( Jeddah)

We are looking to hire (IT Support Specialist) (Saudi National) to monitor and maintain the computer systems and networks of an organization. You will be installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems, either over the phone or in person.

Responsibilities:

• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Replace parts as required
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications
• Set up new users' accounts and profiles and deal with password issues
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritize and manage many open cases at one time
• Rapidly establish a good working relationship with customers and other professionals, such as software developers
• Test and evaluate new technology
• Conduct electrical safety checks on computer equipment.

Qualifications:

• Must Have IT Experience.
• Bachelor degree of computer science or any related field.
• Must be based in Jeddah, Saudi Arabia or willing to reallocate to Jeddah.
• Must be out of work for more than three months.