IT Support Engineer – End-User Support & IT Service Desk | Jeddah, Saudi Arabia

MEPCO; Saudi Arabia; On-site; SAR 70,000 - 110,000; Full time

Job summary

MEPCO is seeking a hands-on IT Support Engineer in Jeddah, Saudi Arabia, to provide day-to-day technical support for employees across company sites. The role covers end-user support, hardware/software troubleshooting, Microsoft 365 administration, basic network support, IT asset management, and incident handling via Zoho Desk.

The ideal candidate has practical IT support experience, strong troubleshooting abilities, and a customer-service mindset.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field.
• 2+ years in IT support/service desk.
• Hands-on with Windows and Microsoft 365.
• Experience with ticketing tools; Zoho Desk is a plus.
• Basic networking knowledge and VPN understanding.
• Good communication and customer-service mindset.

Responsibilities

• Provide daily end-user support across company sites.
• Log incidents and service requests using Zoho Desk.
• Install and troubleshoot Windows, Microsoft 365, laptops/desktops, and approved software.
• Support printers, IP phones, CCTV, and time-attendance devices.
• Resolve basic network, Wi-Fi, VPN, and login issues.
• Escalate complex incidents to L2 support.
• Set up accounts, reset passwords, onboard/offboard employees.
• Prepare, tag, assign, and collect IT devices.
• Maintain accurate IT asset records.
• Apply software updates and endpoint protection.
• Identify and report security alerts.
• Meet SLA targets and document troubleshooting solutions.
• Confirm resolution with users.

Skills

Customer service mindset

Communication skills

Troubleshooting

Teamwork

Education

Bachelor’s degree in IT/CS

Tools

Zoho Desk

Windows

Microsoft 365

VPN

Endpoint protection

Job description

Company: MEPCO
Location: Jeddah, Saudi Arabia
Job Category: Information Technology (IT) & Software; Customer Service & Support
Experience: 2+ Years

Job Overview

MEPCO is looking for a hands-on IT Support Engineer to provide day-to-day technical support to employees across company sites in Jeddah, Saudi Arabia.

The role involves end-user support, hardware and software troubleshooting, Microsoft 365 administration, basic network support, IT asset management, and incident handling through Zoho Desk. The ideal candidate should have practical IT support experience, strong troubleshooting abilities, and a customer-service-oriented approach.

Key Responsibilities

• Provide daily end-user support across company sites.
• Log incidents and service requests using Zoho Desk.
• Install and troubleshoot Windows, Microsoft 365, laptops, desktops, and approved user software.
• Support printers, Avaya IP phones, CCTV systems, and time-attendance devices.
• Resolve basic network, Wi-Fi, VPN, and login issues.
• Escalate complex technical incidents to the L2 support team.
• Perform approved account setup, password resets, and employee onboarding/offboarding tasks.
• Prepare, tag, assign, and collect IT devices.
• Maintain accurate IT asset records.
• Apply approved software updates and endpoint protection.
• Identify and report security alerts.
• Meet SLA targets and document troubleshooting solutions.
• Confirm issue resolution with users.

Requirements & Qualifications

• Bachelor’s degree or diploma in IT, Computer Science, or a related field.
• Minimum 2 years of experience in an IT support or service desk role.
• Hands-on experience with Windows and Microsoft 365.
• Experience with ticketing tools; Zoho Desk knowledge is an advantage.
• Working knowledge of networking fundamentals.
• Understanding of VPN and endpoint support.
• Good communication skills.
• Strong customer-service mindset.

Salary, Benefits & Career Growth

Salary details, employment benefits, and career development opportunities have not been specified. Candidates should confirm these details with the employer.