IT Support Engineer: End-User & Service Desk

MEPCO

Saudi Arabia

On-site

SAR 70,000 - 110,000

Full time

4 days ago

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Job summary

MEPCO is seeking a hands-on IT Support Engineer in Jeddah, Saudi Arabia, to provide day-to-day technical support for employees across company sites. The role covers end-user support, hardware/software troubleshooting, Microsoft 365 administration, basic network support, IT asset management, and incident handling via Zoho Desk.

The ideal candidate has practical IT support experience, strong troubleshooting abilities, and a customer-service mindset.

Qualifications

Bachelor’s degree in IT, Computer Science, or related field.
2+ years in IT support/service desk.
Hands-on with Windows and Microsoft 365.
Experience with ticketing tools; Zoho Desk is a plus.
Basic networking knowledge and VPN understanding.
Good communication and customer-service mindset.

Responsibilities

Provide daily end-user support across company sites.
Log incidents and service requests using Zoho Desk.
Install and troubleshoot Windows, Microsoft 365, laptops/desktops, and approved software.
Support printers, IP phones, CCTV, and time-attendance devices.
Resolve basic network, Wi-Fi, VPN, and login issues.
Escalate complex incidents to L2 support.
Set up accounts, reset passwords, onboard/offboard employees.
Prepare, tag, assign, and collect IT devices.
Maintain accurate IT asset records.
Apply software updates and endpoint protection.
Identify and report security alerts.
Meet SLA targets and document troubleshooting solutions.
Confirm resolution with users.