Operations Support Engineer / L2 Support – IT Operations | Jeddah, Saudi Arabia

Uasmart; Jeddah; Sur place; SAR 67 000 - 100 000; Plein temps

Résumé du poste

Uasmart in Jeddah, Saudi Arabia, seeks an Operations Support Engineer / L2 Support with 1–3 years of IT operations and technical support experience. You will maintain Windows systems and assist with incident resolution.

Responsibilities include supporting Windows Server and client environments, AD, DNS, DHCP, log analysis, and basic SQL Server tasks. Shift-based work and on-call rotations apply.

Qualifications

• 1–3 years of IT operations or technical support experience.
• Strong knowledge of Windows Server and Windows client systems.
• Experience with L1/L2 support and troubleshooting.
• Familiarity with hardware and peripheral support.
• Understanding of Active Directory, TCP/IP, DNS, and DHCP.
• Knowledge of Windows Event Viewer and log analysis.
• Basic knowledge of Microsoft SQL Server.

Responsabilités

• Provide Level 1 and Level 2 IT support and troubleshoot technical issues.
• Support Windows Server and Windows client environments.
• Diagnose and resolve hardware and peripheral-related problems.
• Support Active Directory and troubleshoot TCP/IP, DNS, and DHCP issues.
• Analyze Windows Event Viewer logs to investigate system and application issues.
• Assist with basic Microsoft SQL Server-related support tasks.
• Document incidents and support operational continuity.
• Work rotating shifts and provide on-call support when required.

Connaissances

IT operations

L1/L2 support

Windows Server

Windows client

Active Directory

TCP/IP DNS DHCP

Windows Event Viewer

Outils

Windows Server

Windows Client

Active Directory

SQL Server

Description du poste

Location: Jeddah, Saudi Arabia

Job Category: IT Support, IT Operations, Technical Support, Systems Administration, Network Support

Job Overview

An opportunity is available for an Operations Support Engineer / L2 Support professional in Jeddah, Saudi Arabia. The position is suitable for candidates with 1–3 years of experience in IT operations, technical support, troubleshooting, and infrastructure maintenance.

The successful candidate will help maintain Windows systems, resolve technical incidents, support hardware and peripherals, and troubleshoot network and directory services. Applicants should be comfortable working in a shift-based environment and providing on-call support when required.

Key Responsibilities

• Provide Level 1 and Level 2 IT support and troubleshoot technical issues.
• Support Windows Server and Windows client environments.
• Diagnose and resolve hardware and peripheral-related problems.
• Support Active Directory and troubleshoot TCP/IP, DNS, and DHCP issues.
• Analyze Windows Event Viewer logs to investigate system and application issues.
• Assist with basic Microsoft SQL Server-related support tasks.
• Document incidents and support operational continuity.
• Work rotating shifts and provide on-call support when required.

Requirements and Qualifications

• 1–3 years of experience in IT operations or technical support.
• Knowledge of Windows Server and Windows client systems.
• Experience with L1/L2 support and troubleshooting.
• Familiarity with hardware and peripheral support.
• Understanding of Active Directory, TCP/IP, DNS, and DHCP.
• Knowledge of Windows Event Viewer and log analysis.
• Basic knowledge of Microsoft SQL Server.
• Willingness to work shifts and provide on-call support.

Salary, Benefits, and Career Growth

Salary, benefits, and other employment conditions have not been specified in the vacancy announcement. Candidates should confirm these details with the recruiter.

This opportunity may help candidates develop practical experience in IT operations, systems support, network troubleshooting, and incident management.

Employment Details

Position: Operations Support Engineer / L2 Support

Location: Jeddah, Saudi Arabia

Experience: 1–3 years

Work Arrangement: Shift-based, with on-call support