IT Support Engineer Jobs in Jeddah, Saudi Arabia – MEPCO

MEPCO; Saudi Arabia; On-site; SAR 67,000 - 112,000; Full time

Job summary

MEPCO is seeking an experienced IT Support Engineer to join its Information Technology team in Jeddah, Saudi Arabia. The role focuses on providing technical support to users, diagnosing and resolving issues, managing service requests, and maintaining IT systems across company locations.

The ideal candidate should have hands-on experience with Windows, Microsoft 365, hardware and network support, and IT Service Desk operations, and deliver support in line with SLAs.

Qualifications

• Minimum 2 years in IT support or IT Service Desk.
• Hands-on experience with Windows and Microsoft 365.
• Experience using ticketing tools.
• Knowledge of basic networking and VPN connections.

Responsibilities

• Provide technical support to users across company locations.
• Diagnose and resolve hardware and software issues.
• Manage IT service requests and support tickets.
• Maintain and support Windows systems and Microsoft 365.
• Provide technical assistance for network connections, VPN, and peripheral devices.
• Identify technical failures and implement appropriate solutions.
• Prioritize and organize support tasks to meet service requirements.
• Follow technical procedures and information security standards.
• Maintain service quality and user satisfaction.

Skills

Strong communication

Customer-service mindset

Team collaboration

Ability to diagnose issues

Education

Bachelor's degree or diploma in IT/CS

Tools

Windows

Microsoft 365

Ticketing tools

VPN

Job description

Location: Jeddah, Saudi Arabia
Company: MEPCO
Department: Information Technology
Job Category: Information Technology (IT) & Software
Experience Required: Minimum 2 Years
Education: Bachelor’s Degree or Diploma

Job Overview

MEPCO is seeking an experienced IT Support Engineer to join its Information Technology team in Jeddah, Saudi Arabia.

The position focuses on providing technical support to users, diagnosing and resolving technical issues, managing service requests, and maintaining the continuity and efficiency of IT systems and devices across the company’s locations.

The ideal candidate should have hands-on experience with Windows, Microsoft 365, hardware and network support, and IT Service Desk operations. Candidates should also be comfortable delivering technical support in accordance with established Service Level Agreements (SLAs).

Key Responsibilities

• Provide technical support to users across company locations.
• Diagnose and resolve hardware and software issues.
• Manage IT service requests and support tickets.
• Maintain and support Windows systems and Microsoft 365.
• Provide technical assistance for network connections, VPN, and peripheral devices.
• Identify technical failures and implement appropriate solutions.
• Prioritize and organize support tasks to meet service requirements.
• Follow technical procedures and information security standards.
• Maintain service quality and user satisfaction.

Requirements & Qualifications

• Bachelor’s degree or diploma in Information Technology, Computer Science, or a related discipline.
• Minimum 2 years of experience in IT technical support or IT Service Desk operations.
• Practical experience with Windows and Microsoft 365.
• Experience using ticketing tools.
• Hands-on knowledge of basic networking and VPN connections.
• Experience supporting peripheral devices.
• Strong communication and professional user-handling skills.
• Ability to diagnose technical issues and identify suitable solutions.
• Ability to manage priorities, organize tasks, and work within a team.
• Commitment to technical procedures and information security standards.
• Customer-service mindset with a focus on service quality and user satisfaction.

Salary, Benefits & Career Growth

Salary, employee benefits, and career development details have not been specified in the vacancy. Candidates should confirm these details with MEPCO.