Technical Support Specialist | SHIFT INC | Jeddah, Saudi Arabia

Tech Junction Ltd; Jeddah; In loco; SAR 60.000 - 120.000; Tempo pieno

Descrizione del lavoro

SHIFT INC in Jeddah, Saudi Arabia is seeking a Technical Support Specialist to join our corporate IT team on a full-time, on-site basis. You will own Level 1 and Level 2 end-user support, help maintain enterprise IT infrastructure, administer Microsoft 365 and Active Directory, and ensure uptime across the network and devices.

The role requires an Associate degree or higher, 2–4 years of IT experience, strong hardware, networking, and security knowledge, and excellent English communication.

Competenze

• Associate's degree or higher in Computer Science, Information Technology, or a related technical discipline.
• 2–4 years of progressive IT support, systems administration, or desktop engineering experience.
• Strong knowledge of computer hardware, networking, and Microsoft 365.
• Solid understanding of TCP/IP, DNS, DHCP, VPNs, and endpoint security protocols.
• Excellent problem-solving and customer service skills, with English communication proficiency.

Mansioni

• Provide Level 1 and Level 2 technical support for corporate end-users on-site in Jeddah.
• Troubleshoot and resolve hardware, OS, and LAN connectivity issues.
• Install, configure, and maintain desktop devices, printers, IP phones, and mobile devices.
• Administer Microsoft 365, Windows Server, Active Directory, and user accounts.
• Monitor core network devices and manage VPN connectivity and data backup procedures.
• Handle IT incidents and service requests per SLAs and metrics.
• Support Telematics/IoT systems and ensure IT security compliance.

Conoscenze

IT support

Windows Server

Active Directory

Microsoft 365

Networking

VPN

End-user support

English communication

Formazione

Associate's degree or higher in Computer Science / IT

Strumenti

ITSM ticketing systems

MDM

Descrizione del lavoro

Position Summary

SHIFT INC is actively seeking a skilled, motivated, and technical Technical Support Specialist to join our corporate IT team in Jeddah, Saudi Arabia on a full-time permanent on-site basis, welcoming candidates who can join immediately. In this critical IT operations and end-user support role, you will be responsible for providing comprehensive Level 1 and Level 2 technical support, maintaining enterprise IT infrastructure, administering Microsoft 365 and Active Directory, and ensuring uncompromised operational uptime. You will leverage your deep specialist expertise in computer hardware, networking, endpoint security, and telematics systems to deliver exceptional service delivery. This opportunity offers competitive compensation, structured technical mentorship, and exceptional career growth prospects within a premier regional enterprise.

Detailed Job Description

As a Technical Support Specialist supporting advanced IT infrastructure at SHIFT INC in Jeddah, you will take full operational, tactical, and technical ownership of daily IT support tasks, hardware/software troubleshooting, user account management, and network device monitoring. Your day-to-day responsibilities include installing and configuring computers, printers, and mobile devices, administering Windows Server and Active Directory environments, managing VPN connectivity and data backup procedures, and handling incidents in accordance with established SLAs. You will also provide specialized technical support for Telematics systems and IoT devices. Furthermore, you will manage application requirements via direct email to [e-mail], ensuring strict compliance with immediate joining availability and technical support experience standards.

Key Responsibilities

• Provide responsive Level 1 and Level 2 technical support and troubleshooting for corporate end-users across all office locations.
• Troubleshoot and resolve complex computer hardware, operating system software, and local area network connectivity issues.
• Install, configure, and maintain desktop computers, laptops, printers, IP phones, and mobile handheld devices.
• Administer Microsoft 365, Windows Server environments, Active Directory, user account provisioning, and access permissions.
• Monitor and maintain core network devices, including enterprise switches, routers, wireless access points, and firewalls.
• Manage IT asset inventories, equipment allocation logs, and hardware/software procurement support workflows.
• Handle incoming IT incidents and service requests efficiently in strict accordance with established SLAs and response metrics.
• Support remote VPN connectivity, cybersecurity policies, system patch updates, and automated data backup procedures.

Required Qualifications & Skills

• Associate's degree or higher in Computer Science, Information Technology, Information Systems, or a related technical discipline.
• Minimum of 2 to 4 years of progressive professional experience in IT support, systems administration, or desktop engineering.
• Strong practical knowledge of computer hardware architecture, operating systems, networking fundamentals, and Microsoft 365.
• Solid foundational understanding of TCP/IP, DNS, DHCP, VPNs, firewall rules, and endpoint security protocols.
• Excellent problem-solving aptitude, attention to detail, and commitment to delivering exceptional customer service.
• Excellent written and verbal English communication skills with strong cross-functional collaboration capabilities.
• Mandatory legal work eligibility in Saudi Arabia with local residency and availability for immediate on-site operations in Jeddah.
• High professional accountability and readiness to join immediately.

Nice-to-Have Skills

• Prior professional working experience supporting Telematics systems and IoT devices in industrial or logistics environments.
• Professional IT certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, Cisco CCNA).
• Familiarity with IT service management (ITSM) ticketing platforms and ITIL service delivery frameworks.
• Experience with mobile device management (MDM) solutions and automated software deployment tools.

Application Information

• Salary/Rate: Market Competitive / Enterprise Technology Package
• Deadline: Open until filled (Urgent Jeddah On-Site Opening – Join Immediately)
• Notice Period: Immediate / Join Immediately
• Contract Duration: Permanent / Full-Time On-Site (Jeddah, Saudi Arabia)

Recruitment Pro Tip

When applying for this Technical Support Specialist position at SHIFT INC, ensure your resume explicitly highlights your hands-on Microsoft 365 and Active Directory administration experience, network troubleshooting proficiency, and your immediate joining availability.