IT Support | Khobar

Tech Junction Ltd; Al Khobar; On-site; SAR 60,000 - 90,000; Full time

Job summary

Tech Junction Ltd in Khobar, Saudi Arabia seeks an enthusiastic IT Support professional for full-time on-site operation. You will handle frontline technical support, diagnose hardware/software issues, manage user requests, and ensure high system availability under SLA guidelines.

The role requires an IT diploma or related qualification, strong communication, and solid English proficiency. You will work rotating shifts and collaborate with senior IT staff, advancing your technical career within a

Qualifications

• IT Diploma degree or related qualification.
• Strong communication, interpersonal, and customer-facing service skills.
• Proficiency in English (spoken and written).
• Foundational knowledge of Windows/macOS OS, PC hardware, software, and basic networking.
• Analytical, troubleshooting, and problem-solving capabilities in support scenarios.
• Willingness to learn new IT tools and enterprise support frameworks.
• Saudi nationals only; on-site Khobar availability.

Responsibilities

• Provide frontline IT support to end-users across hardware and software platforms.
• Diagnose and resolve hardware, software, and basic networking issues; manage tickets and SLA adherence.
• Install software, configure accounts, and assist with peripherals and desktops.
• Maintain clear communication with users via channels and ticketing portals.
• Work in rotational shifts: 8 hours/day, 5 days/week, with 2 days off.
• Collaborate with senior IT staff and cross-functional teams.
• Document troubleshooting steps and maintainer knowledge base assets.

Skills

Strong communication

Customer-facing service

English proficiency

Windows/macOS basics

Networking basics

Analytical problem solving

Willingness to learn

On-site availability

Education

IT Diploma or related qualification

Job description

Position Summary

We are actively seeking an enthusiastic, motivated, and technical IT Support professional with a foundational IT diploma degree or related qualification to join our technology support team on a full-time permanent on-site basis in Khobar, Saudi Arabia (exclusive to Saudi nationals). In this critical frontline technical support role, you will be responsible for providing responsive technical assistance, troubleshooting hardware and software anomalies, managing user IT service requests, and ensuring uncompromised system availability and operational efficiency under rotational shift schedules. You will leverage your strong interpersonal skills, English proficiency, and technical aptitude to deliver exceptional customer service and IT support within a premier global customer experience and technology solutions enterprise. This opportunity offers competitive compensation, structured technical mentorship, and exceptional career growth prospects.

Detailed Job Description

As an IT Support professional supporting our operations in Khobar, Saudi Arabia, you will take full operational, tactical, and technical ownership of frontline technical support, hardware/software troubleshooting, user assistance, and service desk operations. Your day-to-day responsibilities include providing technical support to end-users across rotational shifts (8 hours per day, 5 working days per week with 2 days off), diagnosing and resolving hardware, software, and network connectivity issues, managing IT support tickets, assisting users with system configurations, and collaborating closely with senior system administrators and IT support squads. You will utilize your proactive troubleshooting and analytical problem-solving skills to resolve technical anomalies under structured service level agreements. Furthermore, you will manage application requirements by sending your updated CV via direct email to Musaad Alkhaldi at [e-mail], ensuring your email subject line clearly specifies “IT Support” and confirming your immediate availability to join.

Key Responsibilities

• Provide responsive technical support and troubleshooting assistance to end-users across enterprise hardware and software platforms.
• Diagnose, isolate, and resolve computer hardware, peripheral, operating system, and basic networking issues efficiently.
• Manage incoming IT support tickets, track incident progress, update logs, and ensure timely resolution within SLA targets.
• Assist users with software installations, account setups, hardware peripherals, and desktop configuration tasks.
• Maintain clear and professional communication with users via support channels, email, and ticketing portals.
• Operate effectively within rotational shift schedules (8 hours/day, 5 working days per week, 2 days off).
• Collaborate seamlessly with senior IT engineers, system administrators, and multidisciplinary technology teams.
• Document troubleshooting steps, knowledge base articles, common issue resolutions, and asset inventory records.

Required Qualifications & Skills

• IT Diploma degree or related technical field qualification.
• Strong communication, interpersonal, and customer-facing service skills.
• Proficiency in English (spoken and written) for effective communication with users and technical teams.
• Foundational knowledge of Windows/macOS operating systems, PC hardware components, application software, and basic networking principles.
• Solid analytical, troubleshooting, debugging, and problem-solving capabilities in technical support scenarios.
• Strong enthusiasm and willingness to learn new IT tools, operating systems, and enterprise support frameworks.
• Mandatory legal work eligibility and national citizenship for Saudi Arabia (Saudi nationals only).
• Immediate availability to join on-site operations in Khobar.

Nice-to-Have Skills

• CompTIA A+, Microsoft Certified: Fundamentals, or similar foundational IT certifications.
• Prior professional experience or internships in IT helpdesk support, desktop administration, or technical customer service.
• Basic familiarity with remote desktop support tools, Active Directory user management, and service desk ticketing platforms.
• Understanding of basic cybersecurity awareness, antivirus administration, and data backup practices.

Salary & Contract

• Salary/Rate: Market Competitive / Enterprise Technology Package
• Contract Duration: Permanent / Full-Time On-Site Engagement (Khobar, Saudi Arabia)