IT Support Engineer: Windows, VPN & 365 Expert

MEPCO; Saudi Arabia; On-site; SAR 67,000 - 112,000; Full time

Job summary

MEPCO is seeking an experienced IT Support Engineer to join its Information Technology team in Jeddah, Saudi Arabia. The role focuses on providing technical support to users, diagnosing and resolving issues, managing service requests, and maintaining IT systems across company locations.

The ideal candidate should have hands-on experience with Windows, Microsoft 365, hardware and network support, and IT Service Desk operations, and deliver support in line with SLAs.

Qualifications

• Minimum 2 years in IT support or IT Service Desk.
• Hands-on experience with Windows and Microsoft 365.
• Experience using ticketing tools.
• Knowledge of basic networking and VPN connections.

Responsibilities

• Provide technical support to users across company locations.
• Diagnose and resolve hardware and software issues.
• Manage IT service requests and support tickets.
• Maintain and support Windows systems and Microsoft 365.
• Provide technical assistance for network connections, VPN, and peripheral devices.
• Identify technical failures and implement appropriate solutions.
• Prioritize and organize support tasks to meet service requirements.
• Follow technical procedures and information security standards.
• Maintain service quality and user satisfaction.

Skills

Strong communication

Customer-service mindset

Team collaboration

Ability to diagnose issues

Education

Bachelor's degree or diploma in IT/CS

Tools

Windows

Microsoft 365

Ticketing tools

VPN

Job description

MEPCO is seeking an experienced IT Support Engineer to join its Information Technology team in Jeddah, Saudi Arabia. The role focuses on providing technical support to users, diagnosing and resolving issues, managing service requests, and maintaining IT systems across company locations.

The ideal candidate should have hands-on experience with Windows, Microsoft 365, hardware and network support, and IT Service Desk operations, and deliver support in line with SLAs.