IT Help Desk / IT Support Engineer | Dammam, Saudi Arabia

Mohamed Baqir Al-Faraj Constructions; Dammam; On-site; SAR 67,000 - 112,000; Full time

Job summary

Mohamed Baqir Al-Faraj Constructions in Dammam, Saudi Arabia, is seeking a hands-on IT Help Desk / IT Support Engineer to deliver first- and second-line support across desktops, laptops, Microsoft 365, Active Directory, and network connectivity. This permanent role emphasizes reliable issue resolution and smooth daily IT operations in a busy enterprise environment.

You will resolve Windows 10/11 issues, manage user accounts, coordinate with vendors, maintain IT assets, and contribute to security

Qualifications

• Bachelor's degree or equivalent in computer science, IT or related technical discipline.
• Minimum 2+ years of progressive hands-on IT Help Desk/Desktop Support experience.
• Strong knowledge of Microsoft 365, Outlook and Windows 10/11 administration.
• Active Directory user management, group policies and identity access control.
• Fundamental networking knowledge: TCP/IP, DNS, DHCP, LAN/WAN, switches, Wi-Fi.
• Experience with ITSM ticketing workflows and vendor coordination.
• Familiarity with IT peripherals (CCTV, biometric devices, PBX) and asset management.
• Excellent problem-solving, communication and interpersonal skills.
• Willingness to work on-site in Dammam, Saudi Arabia.

Responsibilities

• Provide L1/L2 IT support for desktops, laptops, printers and Microsoft 365 applications.
• Troubleshoot hardware, software, network and connectivity issues promptly.
• Manage Active Directory tasks including user accounts and password resets.
• Support CCTV, biometric devices and PBX peripherals.
• Coordinate with third-party vendors to resolve incidents within SLAs.
• Maintain IT asset records and document technical procedures.
• Perform software patching, preventative maintenance, and hardware diagnostics.
• Collaborate with IT teams and end-users to improve service delivery.

Skills

Microsoft 365

Outlook

Windows 10/11 administration

Active Directory

Networking

ITSM ticketing

CCTV hardware

Biometric devices

PBX hardware

Customer-facing communication

Problem solving

Education

Bachelor's degree in Computer Science / IT / Software Engineering

Tools

ServiceNow

Jira

Zendesk

Job description

Position Summary

Driving advanced IT support operations, end-user technical assistance, and infrastructure maintenance in Dammam, Saudi Arabia, a well-established regional enterprise is actively seeking a hands-on IT Help Desk / IT Support Engineer for a permanent full-time professional engagement. In this vital technical role, you will provide comprehensive first- and second-line (L1/L2) technical support across desktops, laptops, peripherals, Microsoft 365, Active Directory, and network connectivity while maintaining robust day-to-day IT operations. Bringing strong practical experience in desktop support and infrastructure troubleshooting, you will empower corporate users to achieve uncompromised system productivity, secure access management, and seamless technological workflows. This prestigious career opportunity offers competitive remuneration, high technical visibility, and professional growth within a premier global contracting and construction enterprise.

Detailed Job Description

As an IT Help Desk / IT Support Engineer supporting operations in Dammam, Saudi Arabia, you will take full operational, tactical, and technical ownership of end-user ticket resolution, hardware/software troubleshooting, user account administration, and peripheral maintenance. Your day-to-day responsibilities include resolving L1/L2 technical issues for Windows 10/11, Microsoft 365, Outlook, and printers, managing Active Directory user creation and password resets, troubleshooting LAN/WAN connectivity and Wi-Fi networks, maintaining CCTV, biometric devices, and PBX peripherals, coordinating with external technology vendors, and ensuring incidents are resolved within agreed SLAs. You will operate in a collaborative enterprise technology environment while partnering closely with management squads and talent acquisition leaders like Vasi Mohmmad.

Key Responsibilities

• Provide comprehensive first- and second-line (L1/L2) technical support for desktops, laptops, printers, Microsoft 365, Outlook, and user accounts.
• Troubleshoot and resolve complex hardware, software, network, Wi-Fi, and general connectivity issues promptly.
• Administer Active Directory activities including user account creation, password resets, security groups, and access management.
• Support and maintain IT peripherals including CCTV systems, biometric attendance devices, and PBX telephony infrastructure.
• Coordinate effectively with third-party technology vendors and ensure all support incidents are resolved within agreed timelines.
• Maintain meticulous IT asset records, equipment inventory databases, and comprehensive technical documentation.
• Execute preventive maintenance routines, software patch management, and hardware diagnostic checks across corporate workstations.
• Collaborate seamlessly with cross-functional IT squads, department managers, and end-users to optimize IT service delivery.

Required Qualifications & Skills

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or related technical discipline.
• Minimum of 2+ years of progressive professional hands-on experience in IT Help Desk, Desktop Support, or IT Support environments.
• Strong, demonstrable operational knowledge and practical proficiency in Microsoft 365, Outlook, and Windows 10/11 administration.
• Comprehensive working knowledge of Active Directory user management, group policies, and identity access control.
• Deep practical experience in basic networking principles including TCP/IP, DNS, DHCP, LAN/WAN, switches, and wireless Wi-Fi networks.
• Solid practical grasp of IT hardware troubleshooting, peripheral maintenance (CCTV, biometric, PBX), and ITSM ticketing workflows.
• Exceptional analytical problem-solving aptitude, customer-facing communication skills, and professional interpersonal capabilities.
• Mandatory legal work authorization and physical availability for professional operations in Dammam, Saudi Arabia (local candidates or those willing to relocate strongly preferred).

Nice-to-Have Skills

• Professional IT support certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation.
• Prior professional working experience in top-tier multinational construction, engineering, or enterprise corporate environments.
• Hands-on familiarity with endpoint management software, remote desktop assistance tools, and automated deployment solutions.
• Experience utilizing enterprise IT service management (ITSM) ticketing platforms (ServiceNow, Jira, Zendesk) for incident tracking.
• Immediate or short-notice availability for onboarding.

Application Information

Salary/Rate: Market Competitive / Enterprise IT Support Package

Deadline: Open until filled (Urgent Dammam IT Support Opening)

Notice Period: Immediate to Short Notice Preferred

Contract Duration: Permanent / Full-Time Engagement (Dammam, Saudi Arabia)

Company Website: https://lnkd.in/da3JcDBZ

Recruitment Pro Tip

When applying for this IT Help Desk / IT Support Engineer position, ensure your resume explicitly highlights your hands-on Microsoft 365 and Active Directory troubleshooting portfolio, desktop support tenure, and confirmed local residency or relocation readiness for Dammam.