Operations Support Engineer – Windows Server and IT Infrastructure | Saudi Arabia

Uasmart; Saudi Arabia; On-site; SAR 60,000 - 90,000; Full time

Job summary

Uasmart in Saudi Arabia seeks an Operations Support Engineer to manage critical IT systems and infrastructure in a 24×7 shift-based setting. The role targets Saudi nationals with 1-3 years of experience and a degree in IT/CS/Electronics or related field.

You will handle Windows Server administration (2019/2022/2025), Level 1-2 support, incident management, monitoring, and hardware/network troubleshooting to ensure high availability and reliability across on-premises assets.

Qualifications

• 1-3 years of relevant professional experience.
• Bachelor’s degree or diploma in IT, CS, Electronics, or related field.
• Saudi nationality is required.

Responsibilities

• Install, configure, maintain, and troubleshoot Windows Server 2019/2022/2025 and Windows client systems.
• Provide Level 1/2 IT support, system monitoring, health checks, and incident resolution.
• Analyze Windows Event Viewer records and logs to identify issues.
• Troubleshoot hardware including PCs, servers, storage, power, biometric devices, printers, etc.
• Support network connectivity and troubleshoot TCP/IP, LAN/WAN, DNS, DHCP, and AD issues.
• Use remote desktop tools, ticketing systems, and monitoring dashboards.
• Perform system patching, software deployment, backups, and reboots.
• Coordinate with vendors/OEMs to resolve incidents.
• Maintain incident documentation and SOPs, ensure security compliance.
• Support uptime and operations in a 24×7 environment.

Skills

Windows Server administration

L1/L2 IT support

System monitoring

Incident management

Hardware troubleshooting

Networking concepts (TCP/IP, DNS, DHCP

Active Directory

Communication / customer-service

On-call / shift work

Education

Bachelor’s degree or diploma in IT/CS/Electronics

Tools

Remote desktop tools

Ticketing systems

Monitoring dashboards

PowerShell

Backup software

Job description

Location: Saudi Arabia

Job Category: IT Support, Systems Administration, IT Infrastructure, Network Support, Technical Operations

Job Overview

An opportunity is available for an Operations Support Engineer to support critical IT systems and infrastructure in Saudi Arabia. This full-time position is open exclusively to Saudi nationals with 1-3 years of relevant experience and a bachelor’s degree or diploma in IT, Computer Science, Electronics, or a related field.

The role focuses on Windows Server administration, L1/L2 technical support, system monitoring, hardware troubleshooting, network connectivity, and incident resolution. The successful candidate will help maintain system availability and operational reliability in a shift-based, 24×7 environment, including on-call support when required.

Key Responsibilities

• Install, configure, maintain, and troubleshoot Windows Server 2019, 2022, and 2025, along with Windows client systems.
• Provide Level 1 and Level 2 IT support, system monitoring, health checks, and incident resolution.
• Analyze Windows Event Viewer records and application logs to identify technical issues.
• Troubleshoot hardware, including PCs, servers, storage systems, power supplies, biometric devices, document readers, cameras, kiosks, and printers.
• Support network connectivity and troubleshoot TCP/IP, LAN/WAN, DNS, DHCP, and Active Directory issues.
• Use remote desktop tools, ticketing systems, and monitoring dashboards.
• Perform system patching, software deployment, backups, and system restarts.
• Coordinate with vendors and original equipment manufacturers (OEMs) to resolve technical incidents.
• Maintain incident documentation, standard operating procedures (SOPs), and security compliance.
• Support system uptime and operational continuity in a 24×7 environment.

Requirements and Qualifications

• 1-3 years of relevant professional experience.
• Bachelor’s degree or diploma in IT, Computer Science, Electronics, or a related field.
• Saudi nationality is mandatory.
• Knowledge of Windows Server 2019, 2022, or 2025 and Windows client systems.
• Experience with L1/L2 IT support, system monitoring, and incident management.
• Understanding of hardware troubleshooting and system maintenance.
• Knowledge of TCP/IP, LAN/WAN, DNS, DHCP, and Active Directory.
• Familiarity with remote support tools, ticketing systems, and monitoring dashboards.
• Ability to perform patching, software deployment, backups, and system restarts.
• Strong troubleshooting, communication, and customer-service skills.
• Willingness to work rotating shifts and provide on-call support.

Preferred Qualifications

The following skills and experience are advantageous:

• Basic knowledge of Microsoft SQL Server.
• ITIL knowledge or certification.
• PowerShell or Batch scripting.
• Experience supporting airport, border control, immigration, kiosk, or automated gate systems.
• CompTIA A+ or Network+ certifications.
• Microsoft Windows Server, MCSA, or MCSE certifications.

Salary, Benefits, and Career Growth

Salary and employee benefits have not been specified in the vacancy announcement. Candidates should confirm compensation, shift arrangements, and other employment conditions with the recruiter.

This position offers opportunities to strengthen skills in Windows Server administration, IT infrastructure support, incident management, network troubleshooting, and critical-system operations.

Employment Details

Position: Operations Support Engineer

Employment Type: Full-time

Experience: 1-3 years

Location: Saudi Arabia

Nationality: Saudi nationals only

Work Schedule: Shift-based, 24×7 operations with on-call support