Information Technology Support Specialist

Ampstek; Dammam; On-site; SAR 50,000 - 70,000; Full time

Job summary

A technology services company in Dammam is seeking an IT Support Engineer to provide reliable technical support for hardware, software, and network-related issues. The ideal candidate will be experienced in troubleshooting both Windows and Mac systems, and managing user accounts while ensuring compliance with IT security policies. Key responsibilities include providing Level 1 and Level 2 support, assisting with network troubleshooting, and using ITSM tools for ticket management. This role offers a dynamic working environment with opportunities to enhance IT operations.

Qualifications

• Proven experience in Level 1 and Level 2 IT support.
• Familiarity with Windows and Mac operating systems.
• Knowledge in managing user accounts and IT security policies.

Responsibilities

• Provide Level 1 & Level 2 IT support to end users.
• Troubleshoot hardware, software, and OS issues.
• Handle user account management.
• Support email systems and collaboration tools.
• Assist with network troubleshooting.
• Install and configure IT equipment and applications.
• Log and track tickets using ITSM tools.
• Escalate unresolved issues to higher-level support.
• Maintain compliance with IT security policies.

Skills

Customer-focused support

Troubleshooting hardware

Troubleshooting software

Active Directory management

Network troubleshooting

Tools

ServiceNow

Jira

Freshservice

Job description

We are looking for a reliable and customer-focused IT Support Engineer to provide technical assistance and support for hardware, software, and network-related issues. The ideal candidate will ensure smooth IT operations and timely resolution of user issues.

Key Responsibilities

• Provide Level 1 & Level 2 IT support to end users (desktop, laptop, printers, mobile devices).
• Troubleshoot hardware, software, and operating system issues (Windows/Mac).
• Handle user account management (Active Directory, password resets, access control).
• Support email systems, collaboration tools, and VPNs.
• Assist with network troubleshooting (LAN/WAN, Wi-Fi, basic firewall issues).
• Install, configure, and maintain IT equipment and applications.
• Log, track, and resolve tickets using ITSM tools (ServiceNow, Jira, Freshservice, etc.).
• Escalate unresolved issues to higher-level support teams.
• Ensure compliance with IT security policies and best practices.
• Maintain documentation and user guides.