Information Technology Officer - Saudi Talent

Rotana Hotels; Makkah Region; On-site; SAR 10,000 - 12,000; Full time

Job summary

A leading hotel chain in Makkah Region is seeking an IT Officer to monitor and maintain all computer hardware and provide support. The ideal candidate should have a degree in Information Technology and experience in a similar role. Key responsibilities include servicing IT equipment and maintaining inventory logs. Strong communication skills and adaptability in a busy environment are essential.

Qualifications

• Previous experience in IT officer role.
• Proven knowledge in operation and maintenance of equipment.
• Good command of English.

Responsibilities

• Monitor and secure computer hardware.
• Serve as primary contact for servicing computers.
• Maintain inventory of office and computer supplies.
• Update hardware and software logs as per procedures.
• Document hardware configurations and inventory.
• Repair and maintain PCs and printers.
• Manage user access requests and authorizations.
• Provide adequate user support.

Skills

Effective Communication

Teamwork

Adaptability

Customer Focus

Drive for Results

Education

Degree in Information Technology

Job description

Job Description

We are currently seeking for passionate and dynamic IT professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As an IT Officer your role will include key responsibilities such as:

• Monitor the operation and security of all computer hardware and ensure that it is operating properly
• Serve as a primary contact for all servicing of computers, printers, etc.
• Maintain a sufficient inventory of all office and computer supplies
• Maintain all hardware and software logs updated as per departmental working procedures
• Maintain the documentation of all hardware configuration and inventory
• Maintain the documentation of the telephone system configuration and all MPT lines
• Understand all the department working procedures and perform the related tasks as described
• Carry out the repairs and maintenance of all PCs, printers, telephones, interactive system, key lock system, etc.
• Maintain all users access request and authorizations (Win2000, E-mail, Opera, Micros, Novell)
• Respond to all users request and provide them with adequate support

Education, Qualifications & Experiences

You should ideally have a degree within the information technology field and previous experiences in the same role along with a proven knowledge in the operation and maintenance of the equipment. A good command of English and the ability to fault, find and rectify subsystems are essentials.

Knowledge & Competencies

The ideal candidate will be self motivated with a hands‑on and flexible approach and be able to adapt to unpredictable events. You are pro‑active and reliable and will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results