Inbound Sales Supervisor

Abwaab; Riyad Al Khabra; On-site; SAR 60,000 - 80,000; Full time

Job summary

A growing EdTech company in Al-Qassim Province is seeking an Inbound Sales Supervisor to oversee the telesales team. This role involves monitoring sales performance, training staff, and coordinating efforts with other departments. The ideal candidate will have a Bachelor's degree in Marketing or Business Administration and 2+ years of telesales experience, with at least 1 year in a supervisory role. Strong leadership and communication skills are essential.

Qualifications

• Minimum of 2 years of experience in telesales, including at least 1 year in a supervisory role.
• Strong leadership and communication skills.
• Proficiency in CRM systems and sales tools.

Responsibilities

• Oversee the daily operations of the telesales team.
• Monitor the implementation of approved sales strategies.
• Train and guide new and existing team members.

Skills

Communication skills

Leadership skills

Organizational skills

Time management skills

Analytical skills

Education

Bachelor's degree in Marketing or Business Administration

Tools

CRM systems

Sales tools

Job description

Overview

Abwaab | Inbound Sales Supervisor

Role Overview:

We are looking for a candidate seeking an exciting and challenging opportunity to grow with a hyper-growth EdTech company. The ideal person will have exceptional communication and interpersonal skills.

Responsibilities:

• Oversee the daily operations of the telesales team and ensure adherence to sales plans and operational guidelines.

• Monitor the implementation of approved sales strategies and ensure performance targets are met.

• Track key performance indicators (KPIs) and prepare regular reports for management, highlighting challenges and opportunities.

• Train and guide new and existing team members to enhance their sales skills and ensure service quality.

• Motivate the team and maintain a positive work environment that fosters collaboration and results.

• Coordinate with departments such as Marketing and Operations to align daily efforts with overall business objectives.

• Contribute to improving sales techniques and participate in the development of sales scripts in collaboration with the relevant departments.

• Handle daily operational issues and ensure they are resolved efficiently to maintain smooth workflow.

Requirements and skills:

• Bachelor's degree in Marketing, Business Administration, or a related field.

• Minimum of 2 years of experience in telesales, including at least 1 year in a supervisory role.

• Strong leadership and communication skills with the ability to motivate the team and drive results.

• Attention to detail and the ability to analyze performance reports regularly.

• Proficiency in CRM systems and sales tools.

• Excellent organizational and time management skills.

• Flexibility and the ability to adapt to a fast-paced and dynamic work environment.