Impactful Call Center Operations Leader

Concentrix Corporation; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading customer support services company in Saudi Arabia is seeking an Operations Team Leader to oversee call center associates and ensure performance metrics are met. The ideal candidate has an Associate's degree, strong communication skills, and experience in coaching and mentoring team members. The position is full-time with responsibilities including supervising staff and handling escalated issues. The role requires the ability to work under pressure and a flexible schedule.

Qualifications

• Two to four years of relevant experience preferred.
• Ability to lead team in multi-tasking and prioritization.
• Willingness to work a flexible schedule.

Responsibilities

• Supervise a group of call center associates.
• Coach direct reports to achieve performance metrics.
• Handle escalated customer calls as needed.

Skills

Strong communication skills

Team leadership

Coaching and mentoring

Ability to work under pressure

Multi-tasking

Education

Associate's degree in related field

Job description

A leading customer support services company in Saudi Arabia is seeking an Operations Team Leader to oversee call center associates and ensure performance metrics are met. The ideal candidate has an Associate's degree, strong communication skills, and experience in coaching and mentoring team members. The position is full-time with responsibilities including supervising staff and handling escalated issues. The role requires the ability to work under pressure and a flexible schedule.