Hospitality Office Coordinator: Guest Service & Admin

Rotana Jabal Omar Makkah; Makkah Region; On-site; SAR 120,000 - 150,000; Full time

Job summary

A premier hospitality company in Makkah is seeking a passionate Housekeeping Order Taker to ensure smooth communication within the department. The role encompasses managing calls, maintaining records, and handling guest-related requests with a focus on exceptional customer service. Candidates should possess a diploma in hospitality and relevant experience, with strong English communication skills and familiarity with the Opera system being advantageous.

Qualifications

• Ideally have previous experience in a similar role.
• Good command of written and verbal English communication skills.
• Computer literacy is essential.

Responsibilities

• Handle all communication in and out of the Housekeeping Office.
• Record all incoming calls and ensure follow-up.
• Update and maintain all housekeeping files.

Skills

Customer Focus

Interpersonal Abilities

Adaptability

Teamwork

Education

Diploma or vocational training in hospitality

Tools

Opera system

Job description

A premier hospitality company in Makkah is seeking a passionate Housekeeping Order Taker to ensure smooth communication within the department. The role encompasses managing calls, maintaining records, and handling guest-related requests with a focus on exceptional customer service. Candidates should possess a diploma in hospitality and relevant experience, with strong English communication skills and familiarity with the Opera system being advantageous.