Health Club Supervisor

Mandarin Oriental Hotel Group; Riyadh; On-site; SAR 30,000 - 60,000; Full time

Job summary

Join a prestigious hospitality group as a Health Club Supervisor, where you will lead spa and wellness operations, ensuring high service standards and compliance with corporate policies. This role offers the chance to promote sustainability initiatives while managing a dedicated team. You will also benefit from tailored learning and development programs, health and wellness initiatives, and a supportive work environment focused on career growth. If you are passionate about wellness and customer service, this is an exciting opportunity to make a significant impact in a renowned hotel setting.

Benefits

Complimentary hotel stays

Discounted rates for colleagues

Health & Wellness initiatives

Retirement plans

Qualifications

• Experience in managing spa operations and staff.
• Knowledge of eco-friendly practices and sustainability.

Responsibilities

• Oversee daily operations of the Spa & Wellness.
• Ensure compliance with hotel policies and legal requirements.
• Conduct training sessions for staff and manage rosters.

Skills

Spa Management

Customer Service

Staff Training

Sustainability Practices

Education

Diploma in Hospitality Management

Certification in Spa Management

Tools

Spa Software

Job description

Based at the Mandarin Oriental Al Faisaliah Riyadh within the Health Club Department, the Health Club Supervisor oversees spa & wellness operations to maintain high service standards and manage all aspects of the Spa and Wellness facility.

Key Responsibilities:

1. Communicate all corporate and hotel policies and standard operating procedures to colleagues.
2. Ensure compliance with MOHG Code of Conduct and all legal requirements.
3. Manage daily operations of the Spa & Wellness, including guest and staff interactions.
4. Plan and organize staffing rosters for Spa Concierge and attendants based on operational needs.
5. Conduct daily briefings with the concierge and attendant team.
6. Hold weekly meetings with the Spa Operations Manager.
7. Organize training sessions for Spa Concierge and Attendants.
8. Assist staff with spa software issues and operational obstacles.
9. Oversee spa billing procedures, including guest charges and reconciliation.
10. Handle marketing discounts and email communications efficiently.

Desired Qualifications and Qualities:

1. Implement eco-friendly practices, promote sustainability, and educate guests and colleagues on environmental initiatives.
2. Knowledge of waste sorting, recycling, water and energy conservation measures.
3. Support and promote sustainability initiatives within the hotel.

Our Commitment to You:

1. Learning & Development programs tailored to your career growth.
2. MOstay program offering complimentary nights and discounted rates for colleagues and their families.
3. Health & Colleague Wellness initiatives to support work-life balance and wellbeing.
4. Retirement plans based on service length and role.

Company Industry:

• Hotels
• Hospitality

Department / Functional Area:

• HSE (Health & Safety)

Keywords: Health Club Supervisor

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