Head Waiter / Head Waitress

Rotana Jabal Omar Makkah; Makkah Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hospitality group in Makkah is looking for Food & Beverage professionals to organize and direct service. The ideal candidate will have a diploma/degree in hospitality and up to two years of experience in a similar role. Responsibilities include operational coordination with the kitchen, training team members, and ensuring customer satisfaction. Fluency in English is essential, experience with Micros is a plus.

Qualifications

• Ideally have a diploma/degree in hospitality with a maximum of two years of experience in a similar role.
• Fluency in both written and spoken English is required.
• Previous experience in leadership and supervisory roles is a plus.

Responsibilities

• Work in close cooperation with Kitchen and Stewarding to ensure smooth operation.
• Conduct regular training sessions in line with the departmental SOPs.
• Monitor duty schedules for the assigned team.
• Maintain professional and friendly relationship with outlet patrons.

Skills

Effective Communication

Teamwork

Customer Focus

Planning for Business

Supervising Operations

Education

Diploma or degree in hospitality

Tools

Micros

Job description

Overview

We are currently looking for dynamic, and self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products, with prompt, accurate and personalized service.

Key Responsibilities

• Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation
• Conduct regular training sessions with the assigned team in line with the departmental SOP’s
• Monitor duty schedules for the respective team
• Ensure the proper appearance and grooming of assigned employees
• Work towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours
• Handle the welcome of arriving guests and their seating through the hostess and take over, if she is not available
• Maintain a professional and friendly relationship with the outlet patrons to ensure their well-being
• Familiar with the outlets menu, promotional activities and other relevant issues concerning the outlet and the hotel
• Contribute to meet and maximize the monthly revenue budget for the respective outlet

Skills

Skills

Education, Qualifications & Experience

You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You must also have fluency in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in leadership and supervisory roles are a definite plus.

Knowledge & Competencies

The ideal candidate will be a well presented and groomed individual with an outgoing and friendly attitude and a high aptitude for customer care. You are a hands-on and proactive person with a charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results