Head of IT Operations & Infrastructure

Delivery Hero; Riyad Al Khabra; On-site; SAR 300,000 - 450,000; Full time

Job summary

A leading food delivery company is seeking a Director of IT Operations to lead IT infrastructure and service management. This senior role is critical for ensuring effective IT operations across their offices and cloud kitchens in Riyadh. The ideal candidate will have extensive experience in IT operations and a proven ability to manage teams, enhance performance, and implement IT security measures. Strong leadership and problem-solving skills are essential for this role.

Qualifications

• 8+ years of experience in IT operations and infrastructure, with at least 3-5 years in a leadership role.
• Proven expertise in managing IT operations across multiple locations and departments.
• Strong knowledge of IT infrastructure, networks, security, and ITIL best practices.

Responsibilities

• Lead and mentor a team of IT professionals.
• Oversee the design and management of IT infrastructure.
• Manage the IT Helpdesk and ensure operational excellence.
• Implement IT security policies and compliance.
• Oversee call center technologies.
• Manage vendor relationships and collaborate with teams.
• Develop and manage the IT operations budget.

Skills

Leadership

IT Operations Management

Problem-solving

Communication

Project Management

Education

Bachelor's degree in Information Technology

Master's degree (preferred)

Job description

A leading food delivery company is seeking a Director of IT Operations to lead IT infrastructure and service management. This senior role is critical for ensuring effective IT operations across their offices and cloud kitchens in Riyadh. The ideal candidate will have extensive experience in IT operations and a proven ability to manage teams, enhance performance, and implement IT security measures. Strong leadership and problem-solving skills are essential for this role.