Guest Reservations Specialist

Rotana Hotels; Jeddah; On-site; SAR 42,000 - 72,000; Full time

Job summary

Rotana Hotels in Jeddah is seeking a passionate Reservations Agent to maintain effective communication on all reservations and ensure smooth service delivery. You will input reservations, handle inquiries and promote hotel facilities to maximize guest satisfaction.

Responsibilities include processing bookings, maintaining data accuracy, and organizing visa requests when needed, while upholding Rotana standards in all interactions.

Qualifications

• Diploma or degree in hospitality is required.
• Computer literacy and strong written/oral English.
• Additional language skills are an asset.

Responsibilities

• Process and confirm guest room reservations made by clients on the phone, letter or fax.
• Input all reservations into the computer and attend to inquiries, complaints and requests regarding reservations.
• Remain up to date with promotions and rate structures and apply them as appropriate.
• Show complete product knowledge, understand rate structure and apply rate management.
• Maintain filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor.
• Promote and maintain good public relations to maximize business.
• Maintain an accurate room status at all times.
• Ensure all incoming calls are answered per Rotana standards and input data from faxes and emails.

Skills

Customer focus

Proactive

Excellent communication

Teamwork

Adaptability

Taking responsibility

Understanding the job

English proficiency

Education

Diploma/degree in hospitality

Job description

Rotana Hotels in Jeddah is seeking a passionate Reservations Agent to maintain effective communication on all reservations and ensure smooth service delivery. You will input reservations, handle inquiries and promote hotel facilities to maximize guest satisfaction.

Responsibilities include processing bookings, maintaining data accuracy, and organizing visa requests when needed, while upholding Rotana standards in all interactions.