Reservations & Guest Experience Specialist

Radisson Hotel Group; Jeddah; On-site; SAR 60,000 - 90,000; Full time

Job summary

Radisson Hotel Group is seeking a Reservations Agent in Jeddah to convert inquiries into sales and deliver exceptional guest experiences. The role emphasizes accuracy, efficiency, and a proactive, customer-centric approach in a fast-paced reservations team.

The ideal candidate will be detail-oriented, strong in verbal communication, and capable of upselling to meet targets, with a flexible and team-oriented mindset. Saudi national eligibility applies.

Qualifications

• Experience in a similar role is beneficial but not required.
• Strong verbal communication skills and a customer-focused mindset.
• Detail-oriented with proactive problem-solving and multitasking abilities.
• Sales awareness with ability to upsell and meet targets.

Responsibilities

• Convert booking enquiries into sales and secure reservations.
• Ensure seamless guest journey and high service standards in the reservations process.
• Monitor demand and upsell to maximize revenue and profitability.
• Support smooth operation of the reservations department and team.

Skills

Attention to detail

Verbal communication

Teamwork

Customer service

Positive attitude

Problem solving

Upselling

Job description

Radisson Hotel Group is seeking a Reservations Agent in Jeddah to convert inquiries into sales and deliver exceptional guest experiences. The role emphasizes accuracy, efficiency, and a proactive, customer-centric approach in a fast-paced reservations team.

The ideal candidate will be detail-oriented, strong in verbal communication, and capable of upselling to meet targets, with a flexible and team-oriented mindset. Saudi national eligibility applies.