Reservations Agent

Dubai Parks and resorts; Saudi Arabia; On-site; SAR 67,000 - 89,000; Full time

Job summary

Jumeirah The Red Sea in Saudi Arabia seeks a Reservations Agent to ensure timely email responses and prompt call handling for luxury bookings. You will collect guest details and preferences, updating records in Opera to enable seamless arrivals.

Collaborating with Front Office, Finance, and F&B teams, you will maintain exemplary service standards, communicate changes swiftly, and support guest experience excellence.

Qualifications

• 1–2 years in customer service or hospitality, preferably luxury 5-star.
• Strong communication and collaboration with internal teams such as Front Office, Finance, and F&B.
• Interacts professionally with guests, travel agents, tour operators, and DMC partners.

Responsibilities

• Respond to emails professionally within 24 hours prioritizing queries related to bookings.
• Answer calls within 3 rings with proper greetings.
• Gather and update guest details during the booking process (contact details, passport copies, flight details, preferences) in Opera.
• Maintain proper and professional email and telephone etiquette.
• Read all reservation correspondence for special instructions and pass information to relevant departments.
• Communicate last-minute changes (new bookings, cancellations) promptly to departments.

Skills

Communication

Collaboration

Guest service

Phone etiquette

Education

High School Diploma

Hotel Management degree (advantage)

Tools

Opera (PMS)

Job description

An exciting opportunity has arisen for a Reservations Agent Saudi National Talent to join Jumeirah The Red Sea. The main duties and responsibilities of this role include:

• Respond to emails professionally within 24 hours prioritizing queries related to current or upcoming bookings within the month


• Answer calls within 3 rings with proper greetings adhering to IFH amp LQA standards


• Gather and update all necessary guest details during the booking process repeat guests contact details passport copies flight details special occasions preferences in Opera


• Always maintain proper and professional email and telephone etiquette


• Thoroughly read all reservation correspondence for special instructions and requests ensuring the information is passed on to the respective departments


• Communicate last-minute changes such as new bookings cancellations or additional information to relevant departments promptly

The ideal candidate for this position will have the following experience and qualifications:

• A service driven professional with 1 2 years of experience in a customer service or hospitality environment, preferably within a luxury 5 star hotel.


• Strong communication and collaboration skills, enabling effective coordination with internal stakeholders including Front Office, Finance, and Food & Beverage teams.


• Proven ability to interact professionally with guests, visitors, travel agents, tour operators, and DMC partners, ensuring a consistently high standard of service.


• Holder of a High School Diploma or equivalent, with a Diploma or Bachelor s degree in Hotel Management or a related field considered an advantage, and a genuine passion for guest experience excellence.